Customer Support Officer
7 months ago
**Customer Support Officer - Connections Help Centre 12 month contract**:
**Who are we?**:
At South East Water, we deliver healthy water for life. We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.87 million people who rely on us every day and every night. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.
**The role**:
Key responsibilities will include:
- Providing expertise and direction to customers, to ensure the protection of South East Water assets under the current water and servicing guidelines.
- Contribute to processing of Size Depth and Offsets and Property Sewer Plans
- Provide technical advice to customers and other business areas relating to Sewer & Water servicing requirements, asset protection.
- Management of online functions, including tapping and meter bookings
- Interpret Asset and Property Sewerage Plan information, provide asset locations and report missing sewer points.
**Who are you?**:
To be successful in this position, you will have skills and experience in a similar role and be able to demonstrate:
- Excellent communication skills, both written and oral
- Commitment to Customer Service and have the drive and focus to exceed customer’s expectations.
- A positive approach and high commitment to the team
- An ability to focus on key result areas and achieve timely and appropriate outputs.
- Sound analytical and computer skills.
- Experience in working within stringent time constraints.
- The ability to analyse and develop ways of improving work procedures and processes.
**What's in it for you?**:
- A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
- 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.
- Level 1 salary
**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.
Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.
**Keen to make an impact?**:
-
Customer Excellence Officer
3 months ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. **The role**: We are excited to welcome a new group...
-
Customer Contact Officer
7 months ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Customer Contact Officer
7 months ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Customer Service Officer
7 days ago
Frankston, Australia HOBAN Recruitment Full timeCustomer service opportunity not to be missed! Join a supportive and collaborative team environment with ongoing up-skilling and development. We are currently seeking experienced Customer Service professionals for opportunities for our client in Frankston. Whilst working as an enthusiastic and highly motivated Customer Service Officer / Licence Testing...
-
Customer Support Officer
6 months ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Customer Insights Officer
3 weeks ago
Frankston, Australia Frankston City Council Full time**Job no**: 493237 **Work type**: Temp Full Time **Location**: Frankston **Categories**: Administrative Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts...
-
Customer Service Officer
7 months ago
Frankston, Australia HOBAN Recruitment Full timeJoin our team in Frankston and embark on a journey of growth and fulfillment! Are you a high-level Customer Service professional with a knack for exceptional phone interactions, looking for an exciting opportunity close to home? We have the perfect role for you! What You'll Do: - Uphold our clients' policies, ensuring satisfaction both over the counter...
-
Customer Resolutions Officer
7 months ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Customer Service Officer
3 months ago
Frankston, Australia Frankston City Council Full time**Job no**: 493191 **Work type**: Temp Part Time **Location**: Frankston **Categories**: Administrative Situated on the stunning eastern shores of Port Phillip Bay, Frankston is the gateway to the Mornington Peninsula and a destination in its own right, offering visitors a unique mix of beaches, local attractions, and cultural experiences. Our leadership...
-
Customer Contact Officer
7 months ago
Frankston, Australia South East Water Corporation Full time**Customer Contact Officer - Expression of Interest**: **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate...
-
Specialist Customer Resolutions Officer
7 months ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Business Support Officer
3 months ago
Frankston, Australia Frankston City Council Full time**Job no**: 493203 **Work type**: Full Time **Location**: Frankston **Categories**: Administrative Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts...
-
Land Development Support Officer
3 months ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Support Service Officer
7 months ago
Frankston, Australia Benetas Full time**Support Service Officer**: - **CHC Frankston**: - **Permanent, Full-time** **What you do matters** - Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians live their best lives. **A typical day will have you**: - Complete administrative and operational tasks...
-
Learning Support Officer
3 days ago
Frankston, Australia John Paul College Full timeJohn Paul College, Frankston is a Catholic co-educational secondary school with a rich heritage in the traditions of the fcJ sisters and the Marianists. We believe every student’s success is grounded in quality learning and teaching, and a school culture that fosters wellbeing, promotes resilience and inspires faith in action. We are currently seeking a...
-
Customer Care
7 months ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage, and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Water Quality Support Officer
7 months ago
Frankston, Australia South East Water Corporation Full time**Water Quality Support Officer (12-month fixed-term contract)**: **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we...
-
Mch & Immunisation Business Support Officer
4 months ago
Frankston, Australia Frankston City Council Full time**Job no**: 493169 **Work type**: Full Time, Temp Full Time **Location**: Frankston **Categories**: Administrative Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing...
-
Parentsnext Support Officer
6 months ago
Frankston, Australia SYC Full time**Are you looking for a role where you can make a difference?** As a **ParentsNext Support Officer** you will have the opportunity to establish individualised employment and training pathways for parents at risk of welfare dependency, utilising external service providers, employers and RTO’s to increase parents work readiness. SYC delivers employment...
-
Parentsnext Support Officer
7 months ago
Frankston, Australia SYC Full time**Are you looking for a role where you can make a difference?** As a **ParentsNext Support Officer** you will have the opportunity to establish individualised employment and training pathways for parents at risk of welfare dependency, utilising external service providers, employers and RTO’s to increase parents work readiness. SYC delivers employment...