Technical Support Specialist

7 days ago

Frankston, Australia South East Water Full time
About the Role

We are seeking a skilled Technical Support Officer to join our Telemetry team at South East Water. As a key member of our team, you will be responsible for the maintenance and support of IoT hardware, database administration, hardware and software configuration, firmware, and system performance improvements.

Key Responsibilities

Diagnose and rectify faults both remotely and on-site;
Manage internal and external resources needed to complete tasks;
Work productively in a team and autonomously;
Collaborate with different teams and stakeholders to facilitate projects;
Participate in a rostered after-hours duty team, emergency response, and incident support as required.

Requirements

Minimum of 10 years' experience in water operations/business administration/project management or substantial operational experience in the water/electricity/gas industry;
Practical experience of hardware configuration, coding and FW management;
Practical knowledge and experience of IoT technology, particularly in the areas of GPS, level, pressure and flow sensing applications;
Understanding and exposure to SCADA, CCTV, Access Control, RTU & Communication systems;
Understanding and exposure to Networks, PCs and Server / Client relationships;
Strong analytical and problem-solving skills to identify and resolve engineering challenges;
Ability to interpret and create technical drawings, schematics, and specifications;
Solid project management and administration skills – Scoping, RFQ, RFI and evaluation stages then managing technical, financial and labour resources for successful project delivery;
Advanced Finance/Procurement understanding and experience including Tenders, BCs, approvals, CAPEX & OPEX budgeting, POs, receipting and invoicing;
Familiarity with cybersecurity standards and requirements within an Operational Technology environment, ensuring systems are secure and resilient;
Excellent written and oral communication with the ability to work collaboratively within a team;
Excellent organisational skills, with the ability to work autonomously with an attention to detail;
Experience in data management, database administration and analysis. Proficiency in automating processes and enhancing system functionality would also be highly desirable;
Current Driver's License.

What We Offer

A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing;
15 weeks paid parental leave for all parents and paid super on unpaid parental leave;
A range of benefits, including free on-site parking and cultural leave;
A great culture working in collaborative teams with strong work ethics;
Career focused learning and development opportunities;
The opportunity to be part of an organisation committed to environmental initiatives;
Enjoy modern office facilities with panoramic beachfront views;

About Us

We do meaningful work, but how we do it is just as important. We're here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it's our people's collective ambition, authenticity and differences that bring our culture to life. We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone.

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