Claims Portfolio Manager

2 weeks ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time
About the Role

We are seeking a Claims Portfolio Manager to join our Member Insurance and Claims team at Australian Retirement Trust.

This is a permanent opportunity that will see you proactively manage all claims on behalf of the Trustee, ensuring excellent service to Australian Retirement Trust customers and third parties in relation to all claims.

As a Claims Portfolio Manager, you will be responsible for case management and completion of a portfolio of claims. You will work collaboratively with various stakeholders to establish and maintain professional relationships, liaise with customers in a sensitive manner, and resolve any issues preventing claim progress and finalisation.

Key Responsibilities:
  • Conduct notification process, determining insurance eligibility and issuing claims information and forms for all claims.
  • Demonstrate critical thinking and application of an objective, outcome-focussed approach to claims management while mitigating risk and being sensitive to customer needs and expectations.
  • Review insurer and fund recommendations, challenging when appropriate.
  • Implement proactive claims management strategies to assist in effective and timely completion of claims handling requirements.
  • Manage a claims portfolio, working as part of a team to meet customer demands.
Requirements:
  • Experience with insurance claims in superannuation and associated legislation.
  • Highly developed communication and interpersonal skills.
  • Ability to act with discretion and sensitivity at all times.
  • Demonstrated ability to understand customer needs and provide solutions.
  • Customer service experience in a high workload environment.
Benefits:
  • Estimated salary: $120,000 - $150,000 per annum.
  • 14% super as standard.
  • Excellent training and development opportunities.
  • Balance between in-person days and working from home.
  • End of trip facilities, quiet rooms, and collaborative team spaces.


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