Insurance Portfolio Manager

2 days ago


Brisbane, Queensland, Australia solera Full time

Job Title: Insurance Portfolio Manager

About the Role:

We are seeking a seasoned insurance professional to oversee the coordination of claims across our supplier network for our insurer clients in Australia.

Main Responsibilities:

  1. Communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
  2. Review workflows and ensure appropriate task prioritization.
  3. Apply technical expertise to thoroughly investigate and manage claims to meet process and governance expectations.
  4. Arrange builder and specialist assessments on property claims.
  5. Review builder reports, quotes, and Statements of Work (SOW) submissions.
  6. Monitor supplier KPIs.
  7. Ensure quality service delivery.
  8. Update internal/external systems with accurate and timely documentation of all claim-related activities.
  9. Handle escalated calls and customer complaints, escalating to appropriate technical resources when necessary.

What You'll Bring:

  • 1-3 years of experience and proven abilities in previous Property Claim Coordination roles.
  • Self-motivation and customer orientation with excellent interpersonal skills.
  • Effective time and project management skills.
  • Ability to make responsible and effective decisions and communicate efficiently – both written and verbally.
  • Capability to meet targets and handle a high-pressure environment.
  • Results-driven, striving to meet and exceed our KPIs.
  • Applicants with insurance assessing and/or insurance repair, restoration, building trades backgrounds are highly desirable. A Builders License or other Building Qualifications will also be highly regarded.

Salary: AU$60,000 - AU$80,000 per annum

Location: Australia



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