CTP Claims Insurance Professional

2 days ago


Brisbane, Queensland, Australia Vero Insurance Full time

About the Role

As a CTP Claims Advisor at Vero Insurance, you will be responsible for managing a portfolio of claims from lodgement to resolution.

Key Responsibilities:

  • Assess claims for reasonable and appropriate treatment and rehabilitation needs
  • Investigate claims and interpret medical documents with a focus on proactive claims management
  • Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
  • Provide an excellent level of customer service to all internal and external stakeholders
  • Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel

Requirements

  • Be customer focussed - previous experience and ability to thrive within in a high paced, high volume environment
  • Resilient in nature
  • Excellent written, verbal and interpersonal skills (including managing emotionally charged situations)
  • Strong time management, problem solving and negotiation skills
  • Confident to make decisions and be empowered
  • A keen willingness to learn with a proactive and positive attitude
  • Good computer skills and the ability to upskill to learn new computer systems and programs

Benefits

  • Hybrid working – a mix of working from home and in the office to enhance your work/life balance
  • Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers
  • Study support - We encourage external learning and offer study support to eligible employees
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave
  • Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing
  • Give back – Give back to our community with payroll giving, donation matching and paid volunteer leave

Salary and Remuneration: The estimated salary for this position is between $60,000 and $80,000 per year, depending on experience.



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