CTP Claims Insurance Professional
2 days ago
About the Role
As a CTP Claims Advisor at Vero Insurance, you will be responsible for managing a portfolio of claims from lodgement to resolution.
Key Responsibilities:
- Assess claims for reasonable and appropriate treatment and rehabilitation needs
- Investigate claims and interpret medical documents with a focus on proactive claims management
- Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
- Provide an excellent level of customer service to all internal and external stakeholders
- Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
Requirements
- Be customer focussed - previous experience and ability to thrive within in a high paced, high volume environment
- Resilient in nature
- Excellent written, verbal and interpersonal skills (including managing emotionally charged situations)
- Strong time management, problem solving and negotiation skills
- Confident to make decisions and be empowered
- A keen willingness to learn with a proactive and positive attitude
- Good computer skills and the ability to upskill to learn new computer systems and programs
Benefits
- Hybrid working – a mix of working from home and in the office to enhance your work/life balance
- Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers
- Study support - We encourage external learning and offer study support to eligible employees
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing
- Give back – Give back to our community with payroll giving, donation matching and paid volunteer leave
Salary and Remuneration: The estimated salary for this position is between $60,000 and $80,000 per year, depending on experience.
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