Customer Experience Ambassador Melbourne, Australia
7 days ago
About Minor Hotels
Minor Hotels is an international hotel owner and operator with a diverse portfolio of over 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
The company's Australian and New Zealand division is a proud leader in strata titled accommodation management with numerous hotels, resorts and residential apartment buildings throughout Australia and New Zealand.
About Oaks Melbourne on Collins Hotel
Oaks Melbourne on Collins Hotel is seeking a Part-time Guest Service Agent who is passionate about delivering exceptional customer experiences to join their team.
The successful candidate will make guests feel at home from the moment they arrive, guiding them through their stay with smooth check-ins and check-outs, local insights and recommendations.
Key Responsibilities
- Welcome and check-in guests
- Communicate professionally with guests
- Make bookings and assist guests during their stay
Requirements
- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and a positive attitude
- Able to work a variety of shifts on a full-time basis, including weekends and public holidays
Estimated Salary: AU$60,000 - AU$70,000 per annum
Benefits
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- 20% team member friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave
- Educational financial support may be available for development relevant to the company's business requirements
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
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