Customer Experience Ambassador
2 weeks ago
Role Purpose
As a Customer Experience Ambassador at Vicinity Centres, you will play a crucial role in ensuring our customers have an exceptional experience.
Reporting to the Guest Experience Supervisor, you will provide in-centre communication, coordination, and information services to our customers.
You will be the face of our centre, providing a fond welcome and farewell, smoothly and efficiently answering customer queries, making recommendations, facilitating gift card sales, and arranging shuttle bus bookings.
Key responsibilities include:
- Providing exceptional customer service and experience
- Communicating effectively with customers and colleagues
- Coordinating centre activities and events
- Facilitating gift card sales and shuttle bus bookings
Requirements:
- Demonstrated valet and customer service skills
- Previous experience in a customer-facing role
- Ability to multitask and prioritise activities
- Professional and customer-centric approach
Why Vicinity Centres?
We offer a dynamic and supportive work environment, with opportunities for growth and development.
Our benefits program focuses on creating an awesome place to work, where our people are rewarded and recognised.
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