Customer Experience Ambassador Melbourne, Australia

15 hours ago


Melbourne, Victoria, Australia Minor Hotels Full time

Minor Hotels is a global hospitality leader with a diverse portfolio of over 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

The company operates under its Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI brands, offering unique experiences for guests.

Oaks Melbournecollins Hotel in Melbourne, Australia, is part of Minor Hotels AU & NZ, which manages strata titled accommodation management in the region.

We are currently seeking a skilled Guest Service Agent to join our team on a part-time basis.

The ideal candidate will possess excellent customer service skills and be able to provide a seamless experience for our guests from check-in to check-out. This includes:

  • Welcoming and greeting guests
  • Effective communication with guests and colleagues
  • Making bookings and resolving guest queries

To be successful in this role, you will require:

  • Previous experience in a hotel or customer service environment
  • Exceptional written and verbal communication skills
  • A positive attitude and ability to work well under pressure

As a valued member of our team, you can expect to receive:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

We offer competitive compensation packages for successful candidates. Estimated annual salary: $55,000 - $65,000 AUD depending on qualifications and experience.



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