Reservations Sales Specialist

1 week ago

Sydney, New South Wales, Australia beBeeReservation Full time $113,393 - $137,239
Reservation Sales Manager Job Overview

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  • Key Responsibilities:
  • Optimize revenue by identifying and pursuing new reservations sales opportunities.
  • Develop and supervise a team of Reservations Sales professionals to achieve personal and team revenue targets.
  • Deliver exceptional customer experiences to foster loyalty and drive long-term growth.

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  • Required Skills and Qualifications:
  • High school diploma or equivalent; prior work experience not necessary.
  • OR 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field; 2 years of experience in sales, marketing, guest services, front desk, or related area.

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  • Core Work Activities:
  • Market Analysis and Revenue Growth:
    • Identify high-value reservations sales opportunities to achieve individual and property revenue objectives.
    • Stay informed about market trends and competitors' strengths and weaknesses.
    • Cultivate strong relationships with customers to drive repeat business.
  • Providing Exceptional Customer Service:
    • Support customer loyalty and deliver exceptional service throughout each interaction.
    • Service customers to grow share of the account.
    • Maintain excellent customer service consistent with daily service basics of the brand.
  • Team Leadership and Development:
    • Monitor Reservations Sales agents during phone calls.
    • Develop and implement departmental orientation programs for employees.
    • Utilize on-the-job training tools and create monthly labor schedules for the team.

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