Customer Experience Team Lead
1 month ago
We are seeking an experienced Customer Experience Team Lead to join our team in Tasmania.
Key Responsibilities:
- Lead and manage the customer service team, ensuring high-quality service through effective resolution of customer inquiries and feedback.
- Handle inbound and outbound customer service calls, ensuring detailed documentation of interactions.
- Produce regular reports for stakeholders, addressing requests and resolving issues efficiently.
- Conduct thorough assessments of customer complaints and investigate as needed, ensuring compliance with contractual obligations.
- Identify trends in customer feedback and collaborate with internal teams to implement proactive solutions.
- Audit the quality of responses from the customer experience team, ensuring adherence to Kinetic standards and continuous professional development.
- Manage the budget for employee wages and oversee core applications such as CustomerLink, Salesforce, and TIMS.
- Evaluate refund claims in line with organisational policies and maintain compliance with student assessment systems.
- Promote and uphold child safety principles as part of our commitment to protecting young people.
- Undertake additional tasks as needed to support the success of the organisation.
About You:
- You have excellent communication skills and a friendly approach.
- You possess proven experience in building customer relationships and demonstrating empathy.
- You are detail-oriented with strong analytical, investigative, and problem-solving skills.
- You are self-motivated and adaptable to a fast-paced work environment.
- You are committed to ethical practices and high-quality performance.
- You are proficient in customer management systems, including Salesforce and TIMS.
Benefits:
- Competitive salary: $80,000 - $110,000 per annum
- Opportunity to grow and develop your career in a dynamic organisation
- A collaborative and supportive team environment
Why Join Us?
Kinetic is a growing, high-achieving service organisation dedicated to excellence. We value diversity and inclusivity and are committed to creating a safe and respectful workplace for all employees.
-
Customer Experience Team Manager
4 weeks ago
Hobart, Tasmania, Australia Kinetic Full timeAt Kinetic, we are seeking a highly skilled Customer Experience Team Manager to lead our dynamic customer service team in Tasmania. This is a full-time role that offers a competitive salary and the opportunity to make a real difference in delivering exceptional customer service.Key Responsibilities:Lead and manage the customer service team, ensuring...
-
Customer Service Team Lead
4 weeks ago
Hobart, Tasmania, Australia Myer Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Hobart. As a key member of our management team, you will be responsible for championing our Customer First Plan, managing day-to-day operations, and driving sales.Key ResponsibilitiesManage daily activities of your team and drive...
-
Retail Sales and Customer Service Team Lead
4 weeks ago
Hobart, Tasmania, Australia Haymes Paint Full timeWe are seeking an experienced Retail Sales and Customer Service Team Lead to join our team in Hobart. As a key member of our store network, you will work closely with the Store Manager to ensure smooth day-to-day operations, maximise sales opportunities through coaching and developing a team, maintain store presentation and merchandising, and lead store...
-
Lead Retail Experience Manager
4 weeks ago
Hobart, Tasmania, Australia Cotton On Group Full timeWe're an Aussie brand with our feet on the ground and heart in our people.Cotton On Group is looking for a Lead Retail Experience Manager to enable their team to create great experiences for our customer and drive business outcomes for their store.Key Responsibilities:Lead and embed a culture that builds a team of engaged product and Brand ambassadors within...
-
Customer Experience Advocate
4 weeks ago
Hobart, Tasmania, Australia Kinetic Full timeAbout KineticWe are a dynamic organization dedicated to delivering exceptional customer experiences.Our mission is to build lasting relationships with our customers, fostering trust and loyalty through responsive and empathetic service.Job Title: Customer Experience AdvocateSalary Range:$55,000 - $65,000 per annum, based on location and experience.Key...
-
Customer Experience Liaison
4 weeks ago
Hobart, Tasmania, Australia Kinetic Full timeAs a key member of our team at Kinetic, we're looking for experienced professionals to fill the role of Customer Experience Liaison. This position involves handling customer inquiries, resolving issues, and ensuring excellent service is delivered across all touchpoints.About the Role:We prioritize building genuine relationships with our customers, and as a...
-
Customer Experience Consultant
3 weeks ago
Hobart, Tasmania, Australia Telstra Limited Full timeUnlock a Rewarding Career in Customer ServiceTelstra Limited is seeking an experienced Retail Sales Consultant to join our team on a part-time basis. As a key member of our team, you will play a vital role in providing exceptional customer service and sales support in our Hobart store.About the RoleThis is a fantastic opportunity for a motivated and...
-
Customer Experience Ambassador
3 weeks ago
Hobart, Tasmania, Australia Avis Budget Group Full timeWe are seeking a highly motivated and passionate individual to join our team as a Customer Experience Ambassador. This role is perfect for someone who enjoys working in a fast-paced environment and delivering exceptional customer service.About the RoleIn this role, you will be the face of our brand, interacting with customers at the rental counter while...
-
Customer Experience Delivery Specialist
1 month ago
Hobart, Tasmania, Australia Qantas Group Full timeAbout QantasAt Qantas, we're driven by a passion to deliver exceptional customer experiences. Our commitment to excellence has earned us recognition as one of the world's leading airlines.
-
Customer Experience Leader
1 month ago
Hobart, Tasmania, Australia Suncorp Group Full timeAbout the RoleWe are seeking an experienced Customer Experience Leader to join our Suncorp Group team. As a key member of our leadership team, you will be responsible for driving sales and service excellence for the Shannons Consumer function.
-
Customer Experience Expert for Telstra Retail
4 weeks ago
Hobart, Tasmania, Australia Telstra Full timeAbout the RoleWe are seeking an experienced customer service professional to join our team as a Customer Experience Expert for Telstra Retail. This is an exciting opportunity to work with a leading telecommunications company and deliver exceptional customer experiences.Job DescriptionIn this role, you will be responsible for providing outstanding customer...
-
Customer Experience Advocate
4 weeks ago
Hobart, Tasmania, Australia Bank of Queensland Full timeAbout Us">Company OverviewThe Bank of Queensland (BOQ) Group is a unique entity with a purpose to provide an alternative to Australian financial services. Our family of brands includes BOQ, ME Bank, Virgin Money Australia, and BOQ Specialist, each catering to a specific customer audience.We aim to create social capital through banking by building trust with...
-
Senior Specialist- Customer Experience TAS
2 months ago
Hobart, Tasmania, Australia Kinetic Full timeCustomer Service Team LeaderWe are seeking a Customer Service Team Leader to manage our dynamic customer service team. In this role, you'll ensure that our team resolves customer inquiries, issues, and complaints with a focus on customer satisfaction.Key Responsibilities:Lead and manage the customer service team, ensuring high-quality service through...
-
Customer Experience Resolution Specialist
4 weeks ago
Hobart, Tasmania, Australia Kinetic Full timeJob Title: Customer Experience Resolution Specialist About the Role:This role is a key member of our service team, handling inbound and outbound calls, managing customer feedback, and conducting thorough investigations into complaints.The ability to prioritise and resolve issues directly impacts our customer experience.Respond to customer inquiries with...
-
Customer Experience Excellence Professional
3 weeks ago
Hobart, Tasmania, Australia Kinetic Full timeJob SummaryWe are seeking a Customer Service Specialist to join our dedicated team at Kinetic. In this role, you will play a crucial part in delivering exceptional customer experiences and building lasting relationships.About the RoleAs a key member of our service team, you will handle inbound and outbound calls, manage customer feedback, and conduct...
-
Retail Sales Team Lead
4 weeks ago
Hobart, Tasmania, Australia Haymes Paint Full timeAbout UsHaymes Paint is a leading Australian manufacturer of premium brand paints, finishes, and protective coatings.Salary PackageThe estimated annual salary for this role is $65,000 - $80,000 AUD (dependent on experience) + superannuation.Job DescriptionWe are seeking an experienced Retail Sales Team Lead to assist in leading the team in our Hobart store....
-
Beauty Retail Team Lead
4 weeks ago
Hobart, Tasmania, Australia MAC Full timeWe are seeking a seasoned Assistant Manager to spearhead our retail team at MAC. The successful candidate will possess exceptional leadership skills and be able to drive sales and customer satisfaction in a fast-paced environment.As Assistant Manager, you will be responsible for leading the retail team, driving sales growth, and delivering an exceptional...
-
Customer Experience Specialist
4 weeks ago
Hobart, Tasmania, Australia RACV Full timeAbout the OpportunityRACV Hobart Hotel seeks an experienced, proactive and energetic individual to join their Food and Beverage team on a casual basis.The successful candidate will be a key contributor to our wider culinary service team elevating the guest experience. As a true all-rounder, you'll have strong product knowledge across culinary service...
-
Healthcare Professional
1 month ago
Hobart, Tasmania, Australia Lead Group Full timeGeneral Practice Registered Nurse OpportunityWe are seeking an experienced Registered Nurse to join our team in the North West Coast of Tasmania, working alongside General Practitioners and overseeing Enrolled Nurses.This permanent position involves providing ongoing training and support, as well as undertaking general nursing duties. The ideal candidate...
-
Fashion Store Team Lead
4 weeks ago
Hobart, Tasmania, Australia Frontline Retail Regional VIC & TAS Full timeEstablish yourself as a leader in the retail industry with Frontline Retail Regional VIC & TAS, a prominent player in the Australian market.A salary of $90,000 - $110,000 per annum reflects the company's commitment to rewarding talented individuals.About the RoleWe are seeking an experienced Fashion Store Team Lead to oversee our Hobart store and drive...