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Customer Service Team Lead

1 month ago

Hobart, Tasmania, Australia Myer Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Hobart. As a key member of our management team, you will be responsible for championing our Customer First Plan, managing day-to-day operations, and driving sales.

Key Responsibilities
  • Manage daily activities of your team and drive financial performance across departments.
  • Optimise productivity by leveraging workforce management.
  • Drive high-performance customer-focused service and selling culture through role modelling, communication, feedback, and recognition.
  • Maximise team's service and selling activities by effective management and delegation to minimise operational activities.
  • Lead, empower, and inspire your team with a consistent focus on developing the next generation of Myer leaders.
About You
  • Previous experience as a retail manager, area manager, or similar.
  • Fashion or soft goods experience advantageous but not essential.
  • People leadership skills with a 'hands-on' approach to providing coaching and development.
  • Demonstrated ability to lead a team to achieve sales and meet KPIs.
  • Experience in performance management highly regarded.
  • Superior customer service and selling skills.
  • Strong retail, financial, and business acumen.
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines.
About Us

Myer is a leading Australian department store that has been a part of Australian communities for over 100 years. We offer a unique shopping experience that combines fashion, beauty, and homewares with exceptional customer service.

Benefits
  • Become a leader within one of Australia's most-loved department stores.
  • Career development and progression opportunities.
  • A great range of discounts and Myer Team Member exclusive offers.
  • Access to volunteer, parental, and lifestyle leave.
  • Service Recognition, Inspirational People Awards, and more.