Customer Experience Ambassador

1 week ago


Hobart, Tasmania, Australia Avis Budget Group Full time

We are seeking a highly motivated and passionate individual to join our team as a Customer Experience Ambassador. This role is perfect for someone who enjoys working in a fast-paced environment and delivering exceptional customer service.

About the Role

In this role, you will be the face of our brand, interacting with customers at the rental counter while marketing products and services, completing rental bookings, and responding to general customer inquiries.

Key Responsibilities
  • Establishing customer car rental needs by actively listening
  • Reviewing and recommending ABG's various add-ons and services to determine what best suits the customer
  • Communicating rental procedures and guidelines effectively
  • Completing rental bookings in a timely, efficient, and accurate manner
  • Answering customer questions and inquiries

Perks:

  • Hourly pay + loadings + commission incentives
  • Wellbeing program including life insurance, discounted health insurance, and superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Programme (EAP) provided by Converge – 24/7 support for mental health and wellbeing
What We're Looking For

We are looking for applicants with a full and valid driver's license, ability to work in a fast-paced environment, and deliver exceptional customer service. Previous experience within retail, hospitality, customer service, sales, or similar roles is desirable. Ability to follow procedures and adhere to company guidelines and standards is essential.

Salary: $60,000 - $80,000 per annum, depending on location and experience.



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