Customer Experience Excellence Professional

1 week ago


Hobart, Tasmania, Australia Kinetic Full time

Job Summary

We are seeking a Customer Service Specialist to join our dedicated team at Kinetic. In this role, you will play a crucial part in delivering exceptional customer experiences and building lasting relationships.

About the Role

As a key member of our service team, you will handle inbound and outbound calls, manage customer feedback, and conduct thorough investigations into complaints. Your ability to prioritize and resolve issues will directly impact our customer experience.

Key Responsibilities

  • Respond to customer inquiries with professionalism and empathy, ensuring accurate records are kept.
  • Identify trends in customer feedback and collaborate with internal teams to create solutions.
  • Operate and analyze data from ticketing and tracking systems to drive business growth.

Why Choose Us?

You will be part of a supportive environment that values teamwork and customer focus. We prioritize the well-being of our staff and customers alike, fostering a culture of safety and respect.

Requirements

  • Excellent communication skills and a friendly demeanor.
  • Proven experience in building customer relationships and demonstrating empathy.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Self-motivated and adaptable in a dynamic work environment.

Compensation

We offer a competitive salary range of $50,000 - $65,000 per annum, commensurate with experience, as well as opportunities for career growth and professional development.



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