Technical Support Specialist
1 week ago
Axiom Technologies is a renowned Global IT Services partner, supporting medium to large-scale enterprises worldwide.
We are seeking a skilled and experienced Technical Support Specialist to coordinate a wide range of activities, from simple tasks to complex plans, providing onsite/on-call assistance to end-users within our desktop computing environment.
This role will ensure timely and accurate delivery of services, acting as the primary interface between clients and our systems or applications.
We value quality above all, using exceptional communication skills to maintain our world-class systems. Our ideal candidate will be able to accurately define client issues, interpret, and design resolutions based on in-depth product knowledge.
Key Responsibilities:
- L1/1.5 Service Desk Call taking profile
- Respond to customer issues through voice, email, and chat
- Identify, investigate, and diagnose problems
- Provide resolutions to customers based on in-scope processes
- Log, categorize, document, resolve, or assign incidents to relevant teams
- Achieve client and Accenture-defined targets
We require a candidate with 1+ year of relevant experience, excellent communication skills, and a willingness to go the extra mile for resolving customer issues.
In this challenging yet rewarding role, you will have the opportunity to grow your career and deliver exceptional results in a dynamic team environment.
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Technical Support Specialist
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Technical Support Specialist
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Robotics Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Melbourne, Victoria, Australia solera Full timeJob Title: Technical Support SpecialistAt Solera, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality customer service to our clients, troubleshooting and resolving technical issues, and documenting solutions to improve our products.Key...
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Technical Support Specialist
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Melbourne, Victoria, Australia ignite Full timeThe Ignite team is seeking a skilled Technical Support Specialist to join their ranks. This exciting opportunity allows you to work within the government, making a real difference in the community.About the RoleAs a Technical Support Specialist, you will be responsible for delivering efficient and effective technical support to end-users, ensuring seamless...
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Technical Support Specialist
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Melbourne, Victoria, Australia Rinnai Full timeJob SummaryRinnai Australia is a fast-growing and energetic organisation that continues to invest heavily in Australian manufacturing and the latest technologies. We are seeking an experienced tradesperson to join our Technical Help Desk group (THD) as a Technical Support Specialist.About the RoleThis is an exciting opportunity to work in a rapidly growing...
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Melbourne, Victoria, Australia Oracle Full timeJob SummaryOracle is seeking a highly skilled Technical Support Specialist to provide on-site field system support to customers and field personnel. The ideal candidate will have a strong background in hardware and software support, with excellent problem-solving skills and a commitment to delivering exceptional customer satisfaction.Key...
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Technical Support Specialist
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Melbourne, Victoria, Australia SEL Full timeKey ResponsibilitiesAs a Technical Support Specialist at SEL, you will provide critical technical support to our staff and customers. This role requires a strong understanding of SEL processes and technologies, as well as excellent communication and documentation skills.Technical RequirementsExperience in programming and script files is essential, as well as...
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Technical Support Specialist
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