Guest Experience Operations Manager

3 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $120,000 - $150,000

We are seeking an exceptional Operations Manager to lead our Guest Experience team.

The ideal candidate will have a proven track record of managing day-to-day operations, ensuring seamless delivery of high-quality guest experiences.

Main Responsibilities:

  • Leadership: Manage and coach a team of Guest Experience Hosts to deliver exceptional service to our guests.
  • Operations: Oversee the day-to-day activities of the Guest Experience team, ensuring efficient use of resources and minimal downtime.
  • Planning: Prepare and analyze month-end reports to inform strategic decisions and drive business growth.
  • Problem-Solving: Identify and resolve issues that impact guest satisfaction and team productivity.
  • Communication: Foster open communication among team members, stakeholders, and guests to ensure alignment and achieve goals.

What You'll Need:

  • Proven leadership experience with a track record of managing high-performing teams.
  • Strong problem-solving skills with the ability to analyze complex situations and develop effective solutions.
  • Excellent communication skills with the ability to engage and influence diverse stakeholders.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Proficiency in Microsoft Office and ability to learn new systems quickly.

Why Join Us?

  • Opportunity to make a meaningful impact on our guests' experiences and the company's success.
  • Collaborative and dynamic work environment with a passionate team.
  • Professional development opportunities to grow your skills and career.

Key Qualifications:

  • Bachelor's degree in Business Administration or related field.
  • Minimum 3 years of experience in a leadership role.
  • Proven track record of delivering results and achieving goals.

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