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Senior Guest Experience Manager

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Sydney, New South Wales, Australia beBeeGuestExperience Full time $94,999 - $124,999

Role Overview:

The Front Office Manager is a dynamic leader responsible for delivering exceptional guest experiences. Key responsibilities include driving guest loyalty programs, managing CRM updates and guest feedback improvement plans, leading and inspiring the Front Office team, and ensuring operational excellence.

Key Responsibilities
  1. Develop and execute strategies to exceed guest expectations and foster a culture of excellence within the Front Office team.
  2. Collaborate with cross-functional teams to drive business results and enhance the overall guest experience.
  3. Lead by example and inspire team members to achieve their full potential through coaching, mentoring, and development opportunities.
  4. Maintain accurate records and reports related to front office operations and ensure compliance with established policies and procedures.