Logistics Operations Supervisor
3 weeks ago
POSITION OVERVIEW
We are seeking a dedicated and safety-oriented Operations Controller to oversee our logistics operations. This role is essential for ensuring the smooth functioning of our fleet and staff management.
Reporting to the Operations Manager, your key responsibilities will include:
- Organizing and scheduling fleet and personnel movements while tracking hours and delays;
- Managing customer bookings and delivery coordination;
- Fostering strong relationships with our existing customer base to maintain high service standards;
- Participating in an on-call rotating roster outside of regular hours;
- Overseeing and ensuring compliance with fatigue management regulations;
- Supervising and managing direct reports;
- Supporting payroll processes as needed;
- Assisting with the commercial operations of the division when necessary.
CANDIDATE PROFILE
The ideal candidate will possess a passion for safety, a robust work ethic, and a commitment to delivering exceptional customer service, optimizing asset utilization, and driving business improvements.
Key qualifications for success in this role include:
- Relevant experience in a similar capacity, preferably in the transport and logistics sector;
- Proven leadership skills with the ability to inspire and motivate a team;
- Demonstrated management experience with both company and subcontractor fleets;
- Strong customer-centric approach with the capability to build effective cross-functional relationships;
- Excellent verbal and written communication abilities;
- Capacity to work collaboratively within a team and independently;
- High proficiency in computer skills and meticulous attention to detail;
- A mindset focused on continuous improvement and achieving measurable results;
- Familiarity with compliance systems such as COR, NHVAS, BFM, and Mass Management;
- Willingness to undertake occasional short-term travel, if necessary;
- Experience with Enterprise Agreements and Transport-related Awards is advantageous;
- Background in workers' compensation and injury management is preferred;
- A tertiary qualification in Transport and Logistics is a plus, though not mandatory.
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