Operations Manager

1 month ago

Geelong, Victoria, Australia McColl's Transport Full time

About the Role

We are seeking a highly motivated and safety-focused Operations Controller to join our team at McColl's Transport, based in Geelong on a full-time basis.

This role reports directly to the Operations Manager and is primarily responsible for:

  • Coordination and scheduling of fleet and staff movement, including monitoring hours and delays;
  • Allocation and coordination of customer bookings and deliveries;
  • Building relationships with current customers and ensuring a high level of service is offered;
  • Out-of-hours on-call rotating roster;
  • Monitoring and managing all aspects of fatigue compliance;
  • Supervision and management of direct staff;
  • Assisting with payroll-related activities;
  • Assisting with the commercial process of the division when required.

About You

You will be passionate about safety, have a strong work ethic, and deliver great customer service, asset utilisation, and business improvement.

To be successful in this dynamic role, you will have:

  • Experience within a similar role, ideally within transport and logistics;
  • Demonstrated ability to lead and motivate a team;
  • Proven management experience of company and subcontractor fleet;
  • Strong customer focus and the ability to build cross-functional relationships and collaborate effectively with all internal and external stakeholders;
  • Excellent verbal and written communication skills;
  • The ability to work within a team environment as well as autonomously;
  • A high level of computer literacy and attention to detail;
  • Continuous improvement mind-set delivering on measurable outcomes;
  • A sound understanding of COR, NHVAS, BFM, and Mass Management compliance accreditation systems and regulatory requirements;
  • The ability to do some short-term travel, if required;
  • Exposure to Enterprise Agreements and Transport-related Awards (highly regarded);
  • Prior involvement with workers' compensation and injury management (highly regarded);
  • A tertiary qualification within Transport and Logistics (not essential).

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