Operations Director
2 days ago
Polyaire Air Conditioning Products is a leading manufacturer of innovative air conditioning and ventilation products. We are seeking an experienced Operations Manager to lead our Western Victorian branches.
Key Responsibilities:- Leadership and Management: Provide leadership to branch employees, drive branch performance, and achieve financial targets.
- Sales and Marketing: Drive sales activity to achieve business objectives, identify new business opportunities, and develop effective sales strategies.
- Human Resources: Manage all HR issues, perform performance reviews, and develop effective people management strategies.
- Customer Service: Deliver a brilliant, consistent, and engaging customer experience, ensuring high levels of customer satisfaction.
- Operations and Logistics: Oversee counter sales, logistics, and warehousing activities, ensuring products are delivered in full and on time.
- Team Performance: Lead, develop, and drive team performance through effective people management strategies, fostering high levels of engagement.
- Quality and Safety: Ensure regular performance conversations, provide constructive feedback, support, guidance, and coaching across the branch employees, and maintain a strong WHS culture.
- Inventory Management: Ensure accuracy of inventory levels and efficient stock management.
- Professional Qualifications: Preferred professional qualifications in stock control and/or logistics.
- Business Acumen: Strong business acumen with a proven track record in a similar role.
- Customer Focus: Excellent customer focus with the ability to resolve issues effectively.
- Operational Background: Strong operational background with a good understanding of logistics and warehousing processes.
- Communication Skills: Well-developed and proven communication skills with the ability to maintain and manage relationships with clients, stakeholders, and team members.
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