Customer Service Specialist – Claims Resolution

2 weeks ago


Brisbane, Queensland, Australia Engineering Networks Pty Ltd Full time

Job Overview:

We are seeking a dedicated and skilled Customer Advisor – Claims to join our team in Brisbane CBD. Our company prides itself on its people-first methodology coupled with a passion for teamwork and continuous improvement.

Key Responsibilities:

  • Manage a portfolio of compensation claims, ensuring timely and accurate resolution
  • Provide exceptional customer service by offering clear information and support to claimants
  • Employ strong problem-solving skills to navigate complex claims and deliver optimal outcomes
  • Exhibit resilience in handling challenging situations and maintaining a positive attitude

Requirements:

  • Prior experience in a corporate customer service role, that requires problem-solving and administration
  • Excellent communication and customer service skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively both independently and as part of a team
  • High level of resilience and adaptability in a fast-paced environment

What We Offer:

  • Competitive salary and benefits package
  • Supportive and collaborative team environment
  • Opportunities for professional growth and development
  • Convenient Brisbane location with easy access to public transport

We are passionate about making a positive impact on people's lives through exceptional claims support. If you are passionate about delivering exceptional customer service and have the skills to excel in this role, we would love to hear from you.



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