Customer Claims Specialist

1 month ago


Brisbane, Queensland, Australia Cover More Group Full time

Transform Your Career in Insurance


Cover-More Group is a global leader in travel insurance, helping millions of people travel safely every year. We're seeking an experienced Customer Claims Specialist to join our Operations Team, where you'll play a vital role in delivering exceptional customer service and resolving claims efficiently.


About the Role


As a Customer Claims Specialist, you'll be the primary point of contact for customers, handling inquiries, and resolving claims in a timely and professional manner. You'll work closely with our team to ensure seamless communication and excellent customer outcomes. We're looking for someone with a passion for customer service, a strong understanding of insurance products, and the ability to thrive in a fast-paced environment.


Key Responsibilities




  • Provide exceptional customer service, responding to inquiries and resolving claims in a timely and professional manner.
  • Work closely with our team to ensure seamless communication and excellent customer outcomes.
  • Stay up-to-date with insurance products and services, providing accurate information to customers.
  • Identify and escalate complex issues, collaborating with internal stakeholders to resolve claims efficiently.
  • Contribute to the development of processes and procedures to improve customer service and claims resolution.


What We're Looking For


We're seeking an experienced Customer Claims Specialist with a strong track record of delivering exceptional customer service, a deep understanding of insurance products, and the ability to thrive in a fast-paced environment. If you're passionate about customer service, enjoy working in a team, and are looking for a challenging role that will help you grow your career, we'd love to hear from you.


Why Join Us


Cover-More Group is a global company with a strong reputation for delivering excellent customer service and innovative insurance solutions. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package. If you're looking for a new challenge and want to be part of a team that's passionate about delivering exceptional customer service, we'd love to hear from you.


Apply Today


At Cover-More Group, we value diversity, inclusion, and work-life balance. We're committed to creating a workplace culture that's supportive, inclusive, and empowering. If you're passionate about customer service, enjoy working in a team, and are looking for a challenging role that will help you grow your career, we'd love to hear from you.



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