Claims Specialist

4 weeks ago


Brisbane, Queensland, Australia Vero Insurance Full time

About the Role

We are seeking a skilled Claims Specialist to join our team at Vero Insurance. As a Claims Specialist, you will be responsible for managing a portfolio of claims from lodgement to resolution.

Key Responsibilities

  • Assess claims for reasonable and appropriate treatment and rehabilitation needs
  • Investigate claims and interpret medical documents with a focus on proactive claims management
  • Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
  • Provide an excellent level of customer service to all internal and external stakeholders
  • Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel

Requirements

  • Be customer focussed - previous experience and ability to thrive within in a high paced, high volume environment
  • Resilient in nature
  • Excellent written, verbal and interpersonal skills (including managing emotionally charged situations)
  • Strong time management, problem solving and negotiation skills
  • Confident to make decisions and be empowered
  • A keen willingness to learn with a proactive and positive attitude
  • Good computer skills and the ability to upskill to learn new computer systems and programs

What We Offer

Vero Insurance offers a range of benefits to support our employees, including hybrid working, employee discounts and rewards, study support, parental leave, wellness initiatives and paid volunteer leave.

About Us

Vero Insurance is committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers.


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