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Front Office Manager

2 months ago

Sydney, New South Wales, Australia Oaks Hotels Full time

Job Summary

Oaks Hotels is seeking an experienced and enthusiastic Front Office Manager to lead the Front Office team at our Darling Harbour location. As a key member of our hotel team, you will be responsible for providing exceptional customer experiences and driving operational excellence.

Key Responsibilities

  • Lead the Front Office team in delivering outstanding guest welcoming experiences and maintaining operational standards.
  • Meet and greet guests, ensuring a warm and welcoming presence.
  • Maintain professional communication with guests and colleagues to facilitate accurate bookings and resolve any issues.
  • Guide and lead the Front Office team in providing exceptional guest experiences.
  • Ensure daily tasks are completed accurately and on time.
  • Complete daily administration duties, including maintaining accurate guest accounts and assisting with reporting.
  • Effectively manage team rosters to meet budget requirements.
  • Support the Hotel Manager with recruitment and talent development.

Requirements

  • Previous supervisory experience in a hotel or resort environment.
  • Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
  • Exceptional customer service skills and a positive attitude.
  • Understanding of trust accounting principles.
  • Availability to work full-time hours, including a variety of shifts, Monday to Sunday.

What We Offer

Heavily subsidised 1-bedroom CBD accommodation, ideal for a single person or couple.