Servicing Manager for Employee Experience
2 days ago
Job Title: Support Officer for People and Culture
About the RoleThis is an exciting opportunity to join our team as a Support Officer for People and Culture. The successful candidate will provide vital support and administration to our division, contributing to a quality and positive employee experience across a range of P&C activities.
The role involves responding to staff enquiries, maintaining accurate personnel records, administering key platforms, coordinating onboarding processes, supporting recruitment activities, liaising with internal teams, processing P&C invoices, managing IT requests, and preparing staff remuneration review letters.
Key Responsibilities- Respond to staff enquiries and maintain accurate personnel records across HR systems and files.
- Administer key platforms including HRIS, Rewards Gateway, and Concur, ensuring data integrity and a seamless employee experience.
- Coordinate onboarding processes, employment contracts, position changes, and probation workflows in collaboration with P&C Business Partners.
- Support recruitment activities including job advertising, candidate screening, and interview coordination when required.
- Liaise with internal teams (IT, Procurement & Infrastructure, Payroll, Accounts) to ensure smooth onboarding and employee transitions.
- Process P&C invoices, trainee program claims, and manage IT requests for the Division.
- Maintain the P&C intranet and ensure compliance with policies such as the online gift register.
- Prepare staff remuneration review letters and assist with reporting, including monthly updates and insights from P&C systems.
- Coordinate cultural initiatives such as staff gifts and service recognition.
- Contribute to continuous improvement initiatives, including HRIS configuration enhancements to improve employee experience.
We are seeking a highly organized and efficient individual with excellent communication and interpersonal skills. The ideal candidate will have a Certificate IV or higher qualification in Human Resources, proficiency in Microsoft Office, and experience with HRIS platforms.
The successful candidate will be able to manage competing priorities, multitask effectively, and maintain accurate records across HR systems. They will also possess a collaborative mindset, a passion for teamwork, and a commitment to delivering excellent internal service.
What We Offer- A supportive and inclusive work environment.
- Flexible working options and competitive salary.
- 13% superannuation guarantee.
- Meaningful benefits to support physical and mental wellbeing, including 24/7 free counselling, free flu vaccinations, and discounted gym memberships.
- Paid parental leave, volunteer, bereavement, gender affirmation, and family violence leave.
- Opportunities for career growth and development through learning and development programs.
- An organisational culture that rewards and recognises innovation and values, not long hours.
- A commitment to building an inclusive culture and a diverse workforce that reflects the Australian community.
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to submit your application. Please note that the successful candidate will be subject to satisfactory background checks, including police and previous employment.
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