Tours and Retail Coordinator
1 month ago
About the Role
The Tours and Retail Coordinator is a key member of the Visitor Experience team, responsible for ensuring the smooth operation of tours and retail activities at the Brand Home Visitor Experience. This role requires strong organizational and communication skills, as well as the ability to manage and coordinate staff rosters efficiently.
Key Responsibilities
- Assist the Visitor Experience Manager in coordinating daily schedules and activities of tours and retail staff
- Ensure smooth and timely operation of all tours and retail activities
- Provide logistical support for tours, including preparing materials and ensuring guides are trained and have necessary resources
- Maintain organization and on-floor inventory of the retail store
- Serve as a point of contact between the Visitor Experience Manager and tours and retail staff, ensuring clear communication of updates, changes, and important information
- Handle customer enquiries and feedback, escalating issues to the Visitor Experience Manager when necessary
- Assist in resolving customer complaints and ensuring a positive visitor experience
- Help with administrative duties, such as scheduling for tours and retail staff, maintaining records, and preparing reports
- Support training and development of new and existing staff
- Collaborate with the maintenance department to ensure all Visitor Centre plant and equipment is operating effectively and any issues are resolved in a timely manner
Requirements
- Extensive experience in a tours or retail role, with 3-5 years of relevant experience preferred
- Skills in Excel, PowerPoint, and Word are favourable
- Experience with cash handling, point-of-sale systems, and financial reporting
- Proven ability to manage and coordinate staff rosters efficiently
- Strong customer service skills and the ability to handle customer complaints effectively
- Excellent communication and organizational skills
- Ability to work safely in a hazardous goods environment, ensuring the safety of visitors and staff
- Willingness to work weekends, school holidays, and public holidays as required by operational needs
About Diageo
Diageo is a global leader in the beverage industry, with a portfolio of iconic brands including Smirnoff, Johnnie Walker, and Bundaberg Rum. We are committed to creating a culture that is bold, agile, and inclusive, where our employees can thrive and grow.
What We Offer
- Competitive salary and monetary benefits, including bonus and flexible leave entitlements
- Product allowance and industry-leading parental leave policy
- Volunteering days and workplace giving, and subscriptions to mental health and fitness platforms
Our Commitment to Inclusion and Diversity
We believe that diversity and inclusion are essential to our business success, and we are committed to creating a workplace that is inclusive and respectful of all employees. We welcome applications from diverse candidates and encourage you to talk to us about your needs and requirements.
-
Tour Operations Coordinator
4 weeks ago
Bundaberg, Queensland, Australia Diageo Full timeAbout the RoleThe Tour Operations Coordinator is responsible for the daily frontline operations of the Visitor Experience, ensuring high standards of service, visitor satisfaction, and operational efficiency.This role involves managing tours and the retail store, as well as coordinating the daily schedules and activities of the tours and retail staff.The...
-
Tours and Retail Operations Manager
3 weeks ago
Bundaberg, Queensland, Australia Diageo Full timeAbout the RoleThe Tours and Retail Coordinator is responsible for the daily frontline operations of the Visitor Experience, ensuring high standards of service, visitor satisfaction, and operational efficiency. This role coordinates the tours and retail staff, manages rosters, and oversees the smooth operation of tours and retail activities.Key...
-
Bundaberg Rum Experience Manager
3 weeks ago
Bundaberg, Queensland, Australia Diageo Full timeAbout this role:At Diageo, we are seeking an exceptional Visitor Experience Manager to lead the daily operations and strategic development of the Bundaberg Brand Home.As a crucial member of the Site Leadership Team, you will oversee the tours, retail store, and fulfillment warehouse, ensuring a seamless and memorable experience for all visitors.Key...
-
Bundaberg Rum Visitor Experience Director
2 weeks ago
Bundaberg, Queensland, Australia Diageo Full timeRole OverviewAs a Visitor Experience Manager at Diageo, you will be responsible for overseeing the daily operations of the Bundaberg Brand Home, ensuring a seamless and memorable experience for all visitors. This includes managing the tours, retail store, and fulfillment warehouse.Key Responsibilities* Oversee daily operations of the Bundaberg Brand Home...
-
Bundaberg, Queensland, Australia Diageo Full timeAbout DiageoAt Diageo, we're proud to craft some of the world's most beloved spirits brands, including Smirnoff, Johnnie Walker, and Bundaberg Rum. We're a company that celebrates connection and celebration, and we're looking for talented individuals to join our team.
-
Bundaberg Rum Visitor Experience Manager
4 weeks ago
Bundaberg, Queensland, Australia Diageo Full timeAbout the RoleDiageo is seeking a skilled Visitor Experience Manager to oversee the daily operations of the Bundaberg Brand Home. This includes managing tours, retail store, and fulfillment warehouse to ensure a seamless and memorable experience for all visitors.Key ResponsibilitiesOversee daily operations of the Bundaberg Brand Home tours, retail store, and...
-
Bundaberg Rum Experience Manager
1 month ago
Bundaberg, Queensland, Australia Diageo Full timeAbout the RoleAs a key member of the Site Leadership Team, the Visitor Experience Manager plays a crucial role in overseeing the daily operations and strategic development of the Bundaberg Brand Home.Key ResponsibilitiesOversee daily operations of the Bundaberg Brand Home tours, retail store, and fulfillment warehouse.Ensure high standards of service and...
-
Bundaberg Rum Site Experience Manager
7 days ago
Bundaberg, Queensland, Australia Diageo Full timeCompany Overview:Diageo is a leading global spirits company, with a rich history of crafting iconic brands and delivering exceptional experiences for consumers. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry.About the Role:We are seeking an experienced Visitor Experience Manager to join...
-
Bundaberg Rum Brand Experience Manager
4 weeks ago
Bundaberg, Queensland, Australia Diageo Full timeAbout the RoleDiageo is seeking a highly skilled Visitor Experience Manager to oversee the daily operations of the Bundaberg Brand Home. As a key member of the Site Leadership Team, you will play a crucial role in ensuring a seamless and memorable experience for all visitors.Key ResponsibilitiesManage the tours, retail store, and fulfillment warehouse to...
-
Firefighting Operations Coordinator
4 days ago
Bundaberg city centre, Queensland, Australia Queensland Fire and Emergency Services Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our team as a Firefighting Operations Coordinator. In this role, you will be responsible for coordinating firefighting operations, ensuring the safety of people and property across Queensland.Key ResponsibilitiesAs a member of a team, respond to fire and other emergency incidents in a...
-
Executive Manager
4 weeks ago
Bundaberg city centre, Queensland, Australia Queensland Fire and Emergency Services Full timeJob Title: Executive Manager - Rural Fire Service District CoordinationJob Summary: We are seeking an experienced Executive Manager to lead the Rural Fire Service District Coordination team. The successful candidate will be responsible for overseeing operations across Area Offices, driving excellence in prevention, preparedness, response, and recovery...
-
Executive Manager
3 weeks ago
Bundaberg city centre, Queensland, Australia Queensland Fire and Emergency Services Full timeRural Fire Service District Coordination ExecutiveAbout the RoleThe Rural Fire Service District Coordination Executive will be responsible for overseeing operations across Area Offices to drive excellence in prevention, preparedness, response, and recovery activities for bushfires and other emergencies across the district.Key ResponsibilitiesLead and manage...
-
Retail Operations Manager
3 weeks ago
Bundaberg city centre, Queensland, Australia Coles Full timeAs a Retail Operations Manager at Coles, you will play a vital role in ensuring our stores are clean and well-maintained. You will be responsible for managing trolley collection and cleaning services, ensuring a seamless and welcoming shopping experience for our customers.About the roleOur Coles Services team takes pride in making our supermarkets shine. We...
-
Executive Manager District Coordination
4 weeks ago
Bundaberg city centre, Queensland, Australia Queensland Fire and Emergency Services Full timeAbout the RoleThe Queensland Fire and Emergency Services is seeking a highly skilled and experienced Executive Manager to lead the Rural Fire Service District operations. This is a critical role that requires strong leadership and management skills to oversee the operations of the District, ensuring the effective response to bushfires and other...
-
Executive Manager
2 weeks ago
Bundaberg city centre, Queensland, Australia Queensland Fire and Emergency Services Full timeAbout the RoleThis role oversees operations across Area Offices to drive excellence in prevention, preparedness, response, and recovery activities for bushfires and other emergencies across the district. Reporting to the Assistant Chief Officer District, you will work closely with volunteers and other stakeholders to contribute to strategic regional and...
-
Bundaberg city centre, Queensland, Australia Queensland Fire and Emergency Services Full timeAbout the RoleThis is an exciting opportunity to join the Queensland Fire and Emergency Services team as a Bushfire Mitigation Officer - First Nations. As a key member of our team, you will play a critical role in supporting the management of rural fires and enhancing bushfire hazard mitigation culture and traditional burning support to Traditional Owners,...
-
Warehouse Operations Coordinator
2 weeks ago
Bundaberg city centre, Queensland, Australia 4WD SUPACENTRE Full timeWhy work for 4WD Supacentre?4WD Supacentre is a leading omni-channel retailer, specialising in outdoor recreation and lifestyle products. We are a fast-growing customer-centric business seeking the next generation of leaders to support our exponential growth.Our operations include 30 stores nationally, with a focus on warehouse management, engineering,...
-
Bundaberg city centre, Queensland, Australia Queensland Fire and Emergency Services Full timeAbout the RoleThe Queensland Fire and Emergency Services is seeking a highly skilled and motivated Bushfire Mitigation Officer First Nations to join our team. As a key member of our Rural Fire Service Queensland, you will play a critical role in supporting the management of rural fires and enhancing bushfire hazard mitigation culture and traditional burning...
-
Bundaberg city centre, Queensland, Australia Queensland Fire and Emergency Services Full timeAbout the RoleWe are seeking an experienced and skilled Bushfire Mitigation Officer to join our team in enhancing indigenous fire governance systems for fire and biodiversity management.As a key member of our district, you will be responsible for developing and implementing bushfire mitigation plans, working closely with traditional owners, their...
-
Bundaberg city centre, Queensland, Australia Queensland Fire and Emergency Services Full timeBushfire Mitigation Officer First Nations Job DescriptionAbout the RoleThe Queensland Fire and Emergency Services is seeking a highly skilled and motivated Bushfire Mitigation Officer First Nations to join our team. As a Bushfire Mitigation Officer First Nations, you will play a critical role in supporting the management of rural fires and enhancing bushfire...
