Bundaberg Rum Site Experience Manager
1 week ago
Company Overview:
Diageo is a leading global spirits company, with a rich history of crafting iconic brands and delivering exceptional experiences for consumers. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry.
About the Role:
We are seeking an experienced Visitor Experience Manager to join our team at the Bundaberg Brand Home. As a key member of our site leadership team, you will be responsible for overseeing the daily operations and strategic development of the visitor experience. This includes managing tours, retail stores, and fulfillment warehouses to ensure seamless and memorable experiences for all visitors.
Responsibilities:
- Oversee daily operations of the Bundaberg Brand Home tours, retail store, and fulfillment warehouse.
- Ensure high standards of service and hospitality across all visitor experiences.
- Develop and implement operational procedures to enhance efficiency and visitor satisfaction.
- Monitor and manage merchandise inventory levels, coordinating with the Merchandise Inventory Controller.
- Handle visitor inquiries and complaints professionally and efficiently, implementing initiatives to improve customer satisfaction and loyalty.
- Conduct regular safety audits and training sessions, ensuring compliance with safety regulations.
- Collaborate with the Brand Home Marketing Manager to align operational activities with marketing strategies.
- Provide operational insights and feedback to support marketing initiatives.
- Deliver projects and initiatives to reduce the environmental impact of the VE operations and support the Diageo Society 2030 ambitions.
Requirements:
- A minimum of 5 years of experience in a managerial role within the hospitality or retail industry.
- Proven track record of managing teams and delivering high-quality customer experiences.
- Extensive experience managing the performance and engagement of diverse teams.
- Strong knowledge of budgeting and P&L management.
- Skill in Excel, PowerPoint, and Word.
- Significant experience managing tours or retail operations.
- A qualification in retail, logistics, or operations would be valuable.
- Ability to handle unexpected operational issues or emergencies calmly and effectively.
What We Offer:
We offer a competitive salary range of $80,000 - $110,000 per annum, based on location and experience. Additionally, we provide flexible leave entitlements, product allowance, and access to industry-leading parental leave policies, volunteering days, and workplace giving programs.
Why Work With Us?
At Diageo, we value diversity and inclusion, and we're committed to creating a workplace where everyone can thrive. We offer flexibility to support work-life balance and opportunities for professional growth and development. Join our team and be part of a dynamic and innovative organization that's shaping the future of the spirits industry.
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