Tours and Retail Operations Manager
3 weeks ago
About the Role
The Tours and Retail Coordinator is responsible for the daily frontline operations of the Visitor Experience, ensuring high standards of service, visitor satisfaction, and operational efficiency. This role coordinates the tours and retail staff, manages rosters, and oversees the smooth operation of tours and retail activities.
Key Responsibilities
- Coordinate daily schedules and activities of tours and retail staff
- Ensure timely operation of tours and retail activities
- Provide logistical support for tours, including preparing materials and training guides
- Maintain organization and on-floor inventory of the retail store
- Handle customer enquiries and feedback
- Assist in resolving customer complaints and ensuring a positive visitor experience
Requirements
- Extensive experience in a tours or retail role, with 3-5 years of relevant experience preferred
- Skills in Excel, PowerPoint, and Word are favourable
- Experience with cash handling, point-of-sale systems, and financial reporting
- Proven ability to manage and coordinate staff rosters efficiently
- Strong customer service skills and the ability to handle customer complaints effectively
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