Bundaberg Rum Experience Manager

3 weeks ago

Bundaberg, Queensland, Australia Diageo Full time
About the Role

As a key member of the Site Leadership Team, the Visitor Experience Manager plays a crucial role in overseeing the daily operations and strategic development of the Bundaberg Brand Home.

Key Responsibilities
  • Oversee daily operations of the Bundaberg Brand Home tours, retail store, and fulfillment warehouse.
  • Ensure high standards of service and hospitality across all visitor experiences.
  • Develop and implement operational procedures to enhance efficiency and visitor satisfaction.
  • Monitor and manage merchandise inventory levels, coordinating with the Merchandise Inventory Controller.
  • Handle visitor inquiries and complaints professionally and efficiently, implementing initiatives to improve customer satisfaction and loyalty.
  • Conduct regular safety audits and training sessions, ensuring compliance with safety regulations.
  • Collaborate with the Brand Home Marketing Manager to align operational activities with marketing strategies.
  • Provide operational insights and feedback to support marketing initiatives.
  • Deliver projects and initiatives to reduce the environmental impact of the VE operations and support the Diageo Society 2030 ambitions.
Requirements
  • Minimum of 5 years of experience in a managerial role within the hospitality or retail industry.
  • Proven track record of managing teams and delivering high-quality customer experiences.
  • Extensive experience managing the performance and engagement of a diverse teams.
  • Strong knowledge of budgeting and P&L management.
  • Skills in Excel, PowerPoint, and Word.
  • Significant experience managing a tours or retail operation.
  • A qualification in retail, logistics, or operations would be valuable.
  • Ability to handle unexpected operational issues or emergencies calmly and effectively.
About Diageo

Diageo is a global leader in the beverage industry, with a portfolio of iconic brands such as Johnnie Walker, Smirnoff, and Bundaberg Rum. We are committed to creating a culture that values diversity, inclusion, and flexibility, and offers a range of benefits and rewards to our employees.

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