Bundaberg Rum Visitor Experience Director
2 weeks ago
As a Visitor Experience Manager at Diageo, you will be responsible for overseeing the daily operations of the Bundaberg Brand Home, ensuring a seamless and memorable experience for all visitors. This includes managing the tours, retail store, and fulfillment warehouse.
Key Responsibilities
* Oversee daily operations of the Bundaberg Brand Home tours, retail store, and fulfillment warehouse.
* Ensure high standards of service and hospitality across all visitor experiences.
* Develop and implement operational procedures to enhance efficiency and visitor satisfaction.
* Monitor and manage merchandise inventory levels, coordinating with the Merchandise Inventory Controller.
* Handle visitor inquiries and complaints professionally and efficiently, implementing initiatives to improve customer satisfaction and loyalty.
* Conduct regular safety audits and training sessions, ensuring compliance with safety regulations.
* Collaborate with the Brand Home Marketing Manager to align operational activities with marketing strategies.
* Provide operational insights and feedback to support marketing initiatives.
Requirements
* Minimum of 5 years of experience in a managerial role within the hospitality or retail industry.
* Proven track record of managing teams and delivering high-quality customer experiences.
* Extensive experience managing the performance and engagement of a diverse teams.
* Strong knowledge of budgeting and P&L management.
* Skills in Excel, PowerPoint, and Word.
* Significant experience managing a tours or retail operation.
* A qualification in retail, logistics, or operations would be valuable.
Our Commitment to Inclusion and Diversity
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
Worker Type : Regular
Primary Location: Bundaberg
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