Customer Service Professional

5 days ago

Adelaide, South Australia beBeeCareer Full time $60,000 - $90,000
Customer Banking Specialist

We are seeking a dedicated and enthusiastic customer service professional to join our team for a full-time opportunity.

As the public face of Commonwealth Bank of Australia, we deliver a seamless banking experience to millions of customers. Our team has been serving local communities for over 100 years, with market-leading products, services, and technology.

Our work has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us means you'll positively impact our customers' lives and be there for them when they need us.

Key Responsibilities:

  • Have in-depth conversations with every customer about how we can support their overall banking needs
  • Complete financial health checks to assess customers' financial needs and identify any changes
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
  • Problem solve & provide effective solutions while championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have:

  • Proven experience delivering exceptional customer service ideally in Financial Services, Retail, or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with Commonwealth Bank of Australia and improving the financial wellbeing and lives of our customers

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