Customer Service Professional

2 weeks ago

Adelaide, South Australia beBeeCustomer Full time $50,000 - $80,000

Job Summary:

We are seeking an experienced Customer Service Professional to provide exceptional service to our growing customer base in Adelaide.

This challenging and rewarding role requires proactively finding solutions that drive the right outcome for both customers and business. You will work with a supportive team to perfect your customer service skills, investigate issues, and escalate problems to reach quick and successful outcomes.

Your Responsibilities:

  • Action customer requests quickly and take ownership of enquiries.
  • Understand customer sales history to identify service requirements and pursue upsell opportunities.
  • Nurture relationships with clients by staying up to date with processes and procedures to provide tailored solutions.
  • Inform customers of new product ranges and services where applicable.

Key Requirements:

  • Customer-focused mindset, thinking outside the box to achieve results.
  • Excellent customer service skills and ability to work independently in a small team.
  • A strong understanding of CRM programs.
  • Clear verbal and written communication skills required.

About This Role:

  • Ongoing professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a variety of customers and products.
  • A competitive remuneration package.

What We Offer:

As part of our recruitment process, you will be required to undertake background checks, which may include a pre-employment medical assessment involving drug & alcohol testing.

How to Apply:

Please submit your application, including your resume and cover letter, to us. We look forward to hearing from you

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