
Customer Service Professional
1 day ago
Job Overview:
">As a key member of our customer-facing team, you will play a crucial role in ensuring exceptional service standards are met and exceeded. You will be the primary point of contact for customers, responding to their queries, resolving issues, and providing solutions that meet their needs.
">This role requires flexibility with working hours between 7:30 am and 6:30 pm, Monday to Friday. It is an opportunity for someone with previous customer service experience to develop their skills and advance their career.
">Key Responsibilities:">- ">
- Respond to inbound customer calls in a professional and courteous manner.">
- Update customers and colleagues on freight inquiries via phone and email.">
- Assist with customer queries by contacting relevant teams.">
- Process and respond to email inquiries in a timely manner.">
- Communicate delays to customers in a prompt and professional manner.">
- Build and maintain strong relationships with all relevant parties.">
- ">
- Previous experience in a call centre or customer service environment is highly regarded.">
- Demonstrated ability to work collaboratively within a team environment.">
- Exceptional written and verbal communication skills.">
- Ability to build rapport quickly with customers and colleagues.">
- Intermediate data entry skills with accurate typing abilities.">
- Proven problem-solving skills with the ability to identify, prioritise and resolve problems effectively.">
- ">
- Opportunities for learning, training and development support.">
- Employee recognition programs that acknowledge individual contributions.">
- Wellness and benefits programs that support employees' well-being.">
- Regular team-building activities.">
- Discounts on travel, fitness, health, entertainment and more.">
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