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Customer Experience Director

4 weeks ago

Perth, Western Australia Derwent Search Full time

At Derwent Search, we are passionate about making the dream of affordable home ownership a reality for more people. Our mission is to deliver high social impact through transitional finance solutions.

The organisation is undergoing a transition to Government Trading Enterprise (GTE) status and is poised for an exciting future impacting affordable housing outcomes in Western Australia.

We are seeking a customer-centric executive to provide exceptional enterprise-wide leadership to cross-functional teams accountable for delivering an outstanding experience through the end-to-end customer journey.

The Chief Customer Officer will drive growth and deliver excellent customer experience through the development and ongoing improvement of customer-centric, efficient, and scalable strategies.

The position involves creating and managing a portfolio of commercially viable products and services that support housing outcomes across the state and optimise growth within target customer segments, influencers, and stakeholders across government and the housing continuum.

To succeed in this role, you must have experience leading customer outcomes, preferably from financial services or B2C environments.

You will also need passion for building customer centricity and experience embedding it across an organisation.

A strong focus on staff, stakeholders, and customers will be essential throughout this period.

We estimate the salary range for this position to be between $150,000 and $250,000 per annum, depending on experience and qualifications.