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Roster Management Specialist

3 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time

Join our team as a Customer Support Manager and take on a challenging role in an exciting, fast-paced environment. This is a permanent full-time position that requires strong leadership skills to manage front-line roles working day, afternoon, and night shifts.

The ideal candidate will have extensive experience in staff rostering, excellent communication skills, and the ability to work under pressure. They should also be comfortable using Roster Bid Manager tools and have experience collaborating with broader rostering teams.

This is an opportunity to make a real difference in the lives of residents, their families, and visiting health professionals. As a key member of our operational team, you will play a vital role in ensuring operational stability and delivering high-quality care.

Key Responsibilities

  • Roster management: Create and manage daily master rosters, backfill shifts, and handle requests for new shifts across direct, contracting, and labour hire workforce.
  • Partnership: Partner with our corporate workforce optimisation team to ensure data accuracy and enable forecasting for better resource management.
  • Communication: Communicate with on-site staff regarding allocations, roster changes, additional shifts, and available shifts, ensuring all shifts are filled with backups.
  • Leadership: Lead training and manage user access for our timekeeping system, including troubleshooting.
  • Confidentiality: Maintain confidentiality of rostering information in accordance with company policies and code of conduct.
  • Collaboration: Collaborate with site leadership to ensure adequate staffing for our 24/7 facilities, including casual backups and addressing roster gaps.

Requirements

  • Extensive experience in staff rostering is mandatory.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Experience with Roster Bid Manager tools is highly regarded.
  • Valid NDIS Clearance or willingness to obtain one.

What We Offer

  • Competitive salary and benefits package.
  • Employee discounts on food, clothing, electrical, and other services.
  • Access to Infinite Fitness and wellbeing benefits.
  • Employee Assistance Program for mental health and wellbeing.
  • Online training and development opportunities.