Client Success Manager
3 weeks ago
About the Role:
Pega is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for maintaining and expanding relationships with our key enterprise clients, providing technical expertise and program adoption management to drive business value and growth.
Key Responsibilities:
- Develop trusted advisor relationships with multiple stakeholders across the customer organization
- Establish metrics frameworks to measure business value and drive adoption of best practices
- Advocate for the account within Pega, managing escalations and coordinating with other organizations to take action on behalf of the customer
- Use customer health metrics to drive insights, identify risk areas, and take proactive action
- Leverage industry and product knowledge to share insights and drive business benefits
- Collaborate with sales and services to ensure renewals and identify expansion opportunities
Requirements:
- 5+ years relevant work experience, 2+ years in a client success or account management role
- Executive-level communication and interpersonal skills
- Strong consulting skills and proven results working as a trusted advisor
- Ability to prioritize, multi-task, and perform effectively under pressure
- Strong knowledge of business processes, business applications, and automation
About Pega:
Pega is a rapidly growing business with a strong reputation for innovative technology leadership. We offer a competitive global benefits program, continuous learning and development opportunities, and a fun and inclusive work environment.
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