Current jobs related to SMB Concierge Consultant - Melbourne, Victoria - Worldline

  • SMB Concierge Consultant

    7 days ago

    Melbourne, Victoria, Australia Worldline Full time

    We are seeking a highly motivated and results-driven SMB Concierge Consultant to join our team at Worldline. In this exciting role, you will play a vital part in supporting the SMB Sales Consultants and Retention Managers by managing all inbound calls and lead referrals. Your timely and accurate responses to incoming emails, as well as your ability to...

  • SMB Concierge Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Worldline Full time

    About the RoleWe are seeking a highly motivated and customer-focused SMB Concierge Consultant to join our team at ANZ Worldline Payment Solutions. As a key member of our sales and retention team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage all inbound calls and lead...

  • SMB Concierge Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Worldline Full time

    About the Role:We are seeking a highly skilled and motivated SMB Concierge Consultant to join our team at Worldline. As a key member of our sales and retention team, you will be responsible for managing all inbound calls and lead referrals, providing timely and accurate responses to customer inquiries, and working closely with our sales consultants and...

  • SMB Concierge Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Worldline Full time

    About the RoleWe are seeking a highly skilled and motivated SMB Concierge Consultant to join our team at Worldline. As a key member of our sales and customer service team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage all inbound calls and lead referrals from new and...

  • SMB Concierge Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Worldline Full time

    We are seeking a highly skilled SMB Concierge Consultant to join our team at Worldline. In this role, you will be responsible for managing all inbound calls and lead referrals, responding to customer inquiries, and making outbound follow-up calls to drive sales and retention.Key Responsibilities:Implement strategies to optimize the conversion rate of inbound...

  • SMB Concierge Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Worldline Full time

    About the RoleWe are seeking a highly skilled and motivated SMB Concierge Consultant to join our team at Worldline. As a key member of our sales and customer service team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage all inbound calls and lead referrals from new and...

  • SMB Concierge Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Worldline Full time

    About the RoleWe are seeking a highly skilled and motivated SMB Concierge Consultant to join our team at Worldline. As a key member of our sales and customer service team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage all inbound calls and lead referrals from new and...

  • SMB Concierge Consultant

    4 weeks ago

    Melbourne, Victoria, Australia SIX Payment Services Full time

    About the RoleWe are seeking a highly skilled and motivated SMB Concierge Consultant to join our team. As a key member of our sales and customer service team, you will be responsible for managing all inbound calls and lead referrals, providing timely and accurate responses to customer inquiries, and making outbound follow-up calls to drive sales and...

  • SMB Concierge Consultant

    4 weeks ago

    Melbourne, Victoria, Australia SIX Payment Services Full time

    About the RoleWe are seeking a highly skilled SMB Concierge Consultant to join our team. As a key member of our sales and retention team, you will be responsible for managing all inbound calls and lead referrals, providing timely and accurate responses to customer inquiries, and making outbound follow-up calls to drive sales and retention.Key...

  • SMB Concierge Consultant

    4 weeks ago

    Melbourne, Victoria, Australia SIX Payment Services Full time

    About the RoleWe are seeking a highly skilled SMB Concierge Consultant to join our team at SIX Payment Services. As a key member of our sales and retention team, you will play a critical role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesManage all inbound calls and lead referrals, providing timely and...

  • SMB Concierge Consultant

    3 weeks ago

    Melbourne, Victoria, Australia SIX Payment Services Full time

    About the RoleWe are seeking a highly skilled and motivated SMB Concierge Consultant to join our team. As a key member of our sales and retention team, you will be responsible for managing all inbound calls and lead referrals, providing timely and accurate responses to customer inquiries, and working closely with various departments to achieve monthly KPIs...

  • SMB Concierge Consultant

    1 month ago

    Melbourne, Victoria, Australia Worldline Full time

    About the RoleWe are seeking a highly skilled and motivated SMB Concierge Consultant to join our team at Worldline. As a key member of our sales and customer service team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage all inbound calls and lead referrals from new and...

  • Senior Sales Account Executive, SMB

    1 week ago

    Melbourne, Victoria, Australia Square (Block) Full time

    This is a Senior Sales Account Executive, SMB role with one of the leading companies in the market right now, Square (Block), with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.**About the Company** Square (Block) has been a pioneer in the commerce industry since 2009. After enabling anyone to...

  • Concierge and Administration Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Knight Frank Full time

    About Knight Frank:We're a global property powerhouse dedicated to providing our clients the best advice across commercial and residential property transactional and advisory services.Our Culture:We're a diverse collection of experts, problem solvers, and innovators. Our purpose is to empower and encourage our people to think differently about how we can...

  • Sales Account Development Representative

    1 week ago

    Melbourne, Victoria, Australia Square (Block) Full time

    This is a high-growth Sales Account Development Representative role at Square (Block), a leading commerce company in Australia.At Square, we strive to provide omnichannel solutions that unlock meaningful value and growth for our sellers. As a Sales Account Development Representative, you will play a key role in introducing our solutions to small and...

  • Sales Development Representative

    2 weeks ago

    Melbourne, Victoria, Australia Reward Gateway Full time

    About the RoleThis is a Sales Development Representative position with Reward Gateway, a leading company in the AU market. The role involves developing high-quality, sales-qualified leads that will fuel the sales pipeline and contribute to the growth of the APAC business.Key ResponsibilitiesEngage in meaningful conversations with HR leaders from top...

  • Sales Development Representative

    2 months ago

    Melbourne, Victoria, Australia Reward Gateway Full time

    About the RoleReward Gateway, a global market leader in benefits and employee engagement, is seeking a highly motivated Sales Development Representative to join our APAC team. As a key member of our sales team, you will play a critical role in driving business growth and expanding our presence in the Australian market.Key ResponsibilitiesDevelop and...

  • Sales Development Representative

    1 month ago

    Melbourne, Victoria, Australia Reward Gateway Full time

    About the RoleReward Gateway is a global market leader in benefits and employee engagement, and we're looking for a talented Sales Development Representative to join our team. As a Sales Development Representative, you will play a critical role in driving business growth and revenue by identifying and pursuing new sales opportunities.Key...

  • Sales Development Representative

    3 weeks ago

    Melbourne, Victoria, Australia Reward Gateway Full time

    About the RoleThis is a Sales Development Representative role with Reward Gateway, a global market leader in benefits and employee engagement. As a key member of our team, you will play a crucial part in driving business growth and delivering exceptional results.Key ResponsibilitiesDevelop and implement creative strategies to approach prospects via various...

  • Sales Development Representative

    3 weeks ago

    Melbourne, Victoria, Australia Reward Gateway Full time

    About the RoleReward Gateway is a global market leader in benefits and employee engagement, and we're looking for a talented Sales Development Representative to join our team. As a Sales Development Representative, you will play a critical role in driving business growth and developing high-quality sales-qualified leads that will fuel our sales pipeline.Key...

SMB Concierge Consultant

2 months ago

Melbourne, Victoria, Australia Worldline Full time
About the Role

We are seeking a highly skilled and motivated SMB Concierge Consultant to join our team at Worldline. As a key member of our customer service team, you will be responsible for managing inbound calls and lead referrals, providing timely and accurate responses to customer inquiries, and working closely with our sales and retention teams to drive business growth.

Key Responsibilities
  • Manage inbound calls and lead referrals, responding to customer inquiries in a timely and accurate manner
  • Work closely with sales and retention teams to drive business growth and achieve sales targets
  • Implement strategies to optimize conversion rates of inbound leads
  • Actively engage with potential customers to enhance lead transformation
  • Ensure proper execution of referral processes between ANZ and Worldline Payment Solutions Australia
  • Adhere to internal sales and retention triage processes and customer service processes
Requirements
  • Strong communication skills (verbal and written)
  • Customer service orientated
  • Contact Centre experience
  • Proficient in customer leads management (CRM)
  • Adherence to internal processes and targets
Competencies
  • Ability to achieve results through sales and customer service
  • Ability to influence and manage multiple stakeholder influences
  • Ability to lead through management by example
What We Offer

At Worldline, we offer a range of benefits and opportunities for growth and development, including:

  • A flexible and supportive work environment
  • Opportunities for learning and development
  • A range of health and wellbeing discounts
  • Additional leave options to support families and work-life balance
  • Volunteering leave to support CSR activities