SMB Concierge Consultant

4 weeks ago


Melbourne, Victoria, Australia SIX Payment Services Full time
About the Role

We are seeking a highly skilled SMB Concierge Consultant to join our team at SIX Payment Services. As a key member of our sales and retention team, you will play a critical role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Manage all inbound calls and lead referrals, providing timely and accurate responses to customer inquiries.
  • Work closely with the sales and retention teams to achieve monthly KPIs and call targets.
  • Implement strategies to optimize conversion rates and enhance lead transformation.
  • Ensure proper execution of referral processes between ANZ and SIX Payment Solutions Australia.
  • Adhere to internal sales and retention triage processes, as well as external regulatory and legislative requirements.
  • Deliver on agreed outcomes for Quality Assurance, Conversion, and Call monitoring.
  • Contribute to a high-performance culture within the team and foster a positive work environment.
Requirements
  • Strong communication skills (verbal and written)
  • Customer service orientated
  • Contact Centre experience
  • Proficient in customer leads management (CRM)
  • Adherence to internal processes and targets
Competencies
  • Ability to achieve results through sales and customer service
  • Ability to influence and manage multiple stakeholder influences
  • Ability to lead through management by example
What We Offer

At SIX Payment Services, we offer a range of benefits, including:

  • A range of health and wellbeing discounts for gym, nutrition, sporting gear
  • Learning and development opportunities to build your skills
  • Additional Leave options to support families, work in the community or take a career break
  • Monthly in person and virtual social events
  • Volunteering leave to support CSR activities
  • Plus other perks and benefits (e.g. novated leasing options)

We have modern offices and services to support our people, including a parent's room, prayer room, and end of trip facilities. We also provide EAP services, including financial counselling to support managers, employees and their families.

About Us

We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go.



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