SMB Concierge Consultant

4 weeks ago


Melbourne, Victoria, Australia Worldline Full time

About the Role:

We are seeking a highly skilled and motivated SMB Concierge Consultant to join our team at Worldline. As a key member of our sales and retention team, you will be responsible for managing all inbound calls and lead referrals, providing timely and accurate responses to customer inquiries, and working closely with our sales consultants and retention managers to drive sales and retention success.

Key Responsibilities:

  • Implement strategies to optimize the conversion rate of inbound leads through adherence to Worldline's triaging frameworks
  • Actively engage with potential customers during inbound calls to enhance lead transformation
  • Increase new business and retention success rate through effective handling of inbound inquiries
  • Ensure proper execution of the referral process between ANZ and Worldline Payment Solutions Australia
  • Deliver on agreed outcomes for Quality Assurance, Conversion, and Call monitoring

Requirements:

  • Strong communication skills (verbal and written)
  • Customer service orientated
  • Contact Centre experience
  • Proficient in customer leads management (CRM)

What We Offer:

At Worldline, we offer a range of benefits and opportunities for growth and development, including:

  • A flexible and supportive work environment
  • Access to training and development opportunities
  • A range of health and wellbeing discounts
  • Additional leave options to support families, work in the community or take a career break

About Worldline:

We are a leading provider of payment solutions, working with businesses and individuals to provide secure and efficient payment processing. Our team is passionate about delivering exceptional customer service and driving business growth through innovative solutions.



  • Melbourne, Victoria, Australia Worldline Full time

    We are seeking a highly motivated and results-driven SMB Concierge Consultant to join our team at Worldline. In this exciting role, you will play a vital part in supporting the SMB Sales Consultants and Retention Managers by managing all inbound calls and lead referrals. Your timely and accurate responses to incoming emails, as well as your ability to...


  • Melbourne, Victoria, Australia Worldline Full time

    We are seeking a highly skilled SMB Concierge Consultant to join our team at Worldline. In this role, you will be responsible for managing all inbound calls and lead referrals, responding to customer inquiries, and making outbound follow-up calls to drive sales and retention.Key Responsibilities:Implement strategies to optimize the conversion rate of inbound...


  • Melbourne, Victoria, Australia SIX Payment Services Full time

    About the RoleWe are seeking a highly skilled and motivated SMB Concierge Consultant to join our team. As a key member of our sales and retention team, you will be responsible for managing all inbound calls and lead referrals, providing timely and accurate responses to customer inquiries, and working closely with various departments to achieve monthly KPIs...


  • Melbourne, Victoria, Australia SIX Payment Services Full time

    Key Responsibilities:Manage inbound calls and lead referrals to support SMB Sales Consultants and Retention Managers.Reply to incoming emails and make outbound follow-up calls to drive SMB Sales and Retentions.Implement strategies to optimize conversion rates of inbound leads through adherence to ANZ Worldline triaging frameworks.Actively engage with...


  • Melbourne, Victoria, Australia Worldline Full time

    About the Role:We are seeking a highly skilled and enthusiastic SMB Payment Solutions Specialist to join our team in Australia. As a Payment Operations Consultant, you will play a key role in delivering exceptional customer experiences and driving business growth for our clients.Key Responsibilities:Manage all inbound calls and lead referrals from SMB Sales...


  • Melbourne, Victoria, Australia Worldline Full time

    ANZ Worldline Payment Solutions is a cutting-edge joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting...


  • Melbourne, Victoria, Australia Worldline Full time

    About UsANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. This partnership brings together the spirit of a fintech with the heritage of a big four bank, creating a unique and exciting opportunity for career growth.We are on an exciting journey towards the next frontiers of...


  • Melbourne, Victoria, Australia Worldline Full time

    At ANZ Worldline Payment Solutions, we are shaping the evolution of payments technology and looking for innovative problem solvers to join our team.We launched in Australia in 2022, providing payment solutions to over 60,000 businesses. Our new modern technology platform enables an exciting roadmap of products and solutions that we will launch throughout...


  • Melbourne, Victoria, Australia Square (Block) Full time

    This is a Senior Sales Account Executive, SMB role with one of the leading companies in the market right now, Square (Block), with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.**About the Company** Square (Block) has been a pioneer in the commerce industry since 2009. After enabling anyone to...


  • Melbourne, Victoria, Australia Knight Frank Full time

    About Knight Frank:We're a global property powerhouse dedicated to providing our clients the best advice across commercial and residential property transactional and advisory services.Our Culture:We're a diverse collection of experts, problem solvers, and innovators. Our purpose is to empower and encourage our people to think differently about how we can...


  • Melbourne, Victoria, Australia Square (Block) Full time

    This is a high-growth Sales Account Development Representative role at Square (Block), a leading commerce company in Australia.At Square, we strive to provide omnichannel solutions that unlock meaningful value and growth for our sellers. As a Sales Account Development Representative, you will play a key role in introducing our solutions to small and...


  • Melbourne, Victoria, Australia Sportsbet Full time

    Sportsbet, a leading Australian e-commerce business, is seeking a CRM Strategy Consultant to join its Customer Marketing team.As a key member of the team, you will play a pivotal role in shaping strategic CRM initiatives to enhance customer engagement and drive business growth. Your primary responsibility will be to develop comprehensive CRM strategies that...


  • Melbourne, Victoria, Australia Worldline Full time

    About WorldlineANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting...


  • Melbourne, Victoria, Australia Green Light Full time

    Business Development Manager Job DescriptionGreen Light is a growing consulting organization known for its work in Telecommunications and System Integration Services. We have a requirement with our client partner for a Business Development Manager to join their team in Melbourne and Perth on a permanent basis.Key ResponsibilitiesThe Business Development...


  • Melbourne, Victoria, Australia Reward Gateway Full time

    About the RoleThis is a Sales Development Representative position with Reward Gateway, a leading company in the AU market. The role involves developing high-quality, sales-qualified leads that will fuel the sales pipeline and contribute to the growth of the APAC business.Key ResponsibilitiesEngage in meaningful conversations with HR leaders from top...


  • Melbourne, Victoria, Australia Reward Gateway Full time

    About the RoleReward Gateway is a global market leader in benefits and employee engagement, and we're looking for a talented Sales Development Representative to join our team. As a Sales Development Representative, you will play a critical role in driving business growth and developing high-quality sales-qualified leads that will fuel our sales pipeline.Key...


  • Melbourne, Victoria, Australia Reward Gateway Full time

    About the RoleThis is a Sales Development Representative role with Reward Gateway, a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.Our...


  • Melbourne, Victoria, Australia Araza Full time

    Job SummaryAraza is seeking a highly skilled Digital Science Environments Specialist to join our team. As a key member of our team, you will be responsible for assisting researchers with the build, run, and documentation of cutting-edge computational research networks and trials systems.Key ResponsibilitiesAdminister and operate Data Movement services...


  • Melbourne, Victoria, Australia NetApp Full time

    Job Title: Global Distribution Partnership ManagerThe APAC Partner Manager, Distribution role at NetApp is critical in building financial models, go-to-market strategies, and leading key internal and external relationships and business rhythm to support our key global Distribution partnerships. This position will support the strategic direction, programs and...


  • Melbourne, Victoria, Australia Flight Centre Travel Group Full time

    About the RoleAs an experienced travel consultant with a passion for luxury, you'll thrive in our elite team. Our purpose is to create unforgettable experiences for those who seek the finer things in life.We're looking for someone who shares our enthusiasm and has a proven track record of delivering exceptional service. Your role will be to craft bespoke...