Customer Experience Specialist

4 weeks ago


Perth, Western Australia Embodied Corporate Solutions Full time
About Embodied Corporate Solutions

Embodied Corporate Solutions is a highly respected company in its industry, renowned for its innovative approach, strong commercial focus, and commitment to ethics and forward thinking.

We are currently seeking the expertise of a Sales Support Coordinator to join our team on a 12-month maternity leave contract, with possible permanency. This role will provide administrative support to our Key Account Managers, ensuring that our customers receive exceptional customer service.

Job Description:

This role involves providing high-level administrative support to our Key Account Managers, including collaborating with them to ensure seamless customer interactions.

  • Main Responsibilities:
  • Supporting Key Account Managers with customer queries and issues.
  • Developing tailored solutions to enhance the customer experience.
  • Generating quotes and proposals for Key Account Managers.
  • Maintaining accuracy of information in our CRM system.
  • Processing incoming queries efficiently.
  • Liaising with customers regarding meeting changes.
  • Preparing sales reports as requested.
  • Attending weekly meetings with supporting documentation.

This position requires strong administrative skills, excellent communication abilities, and the capacity to build relationships with diverse stakeholders while providing internal support to our Key Account Managers and their clients.

To be successful in this role, you should enjoy a fast-paced environment and be adept at multitasking while resolving customer queries creatively. We offer a supportive work environment and opportunities for professional growth.

Salary and Benefits:

The estimated salary range for this position is $60,000 - $80,000 per annum, depending on your level of experience and qualifications.

In addition to a competitive salary, we offer a comprehensive benefits package, which includes access to ongoing training and development opportunities.

Requirements:

To apply for this role, please submit your resume or cover letter, highlighting your relevant experience and qualifications.



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