Customer Service Experience Specialist

4 weeks ago


Perth, Western Australia TSA Group Full time

About Our Team

TSA Group is a leading provider of digital support services, and we're seeking an experienced customer service professional to join our team.

Job Summary

We're looking for someone with excellent communication skills and a passion for delivering top-notch customer service. In this role, you'll be working with our Tier 1 Digital Support team to provide world-class support to our customers.

Your Key Responsibilities

  • Customer Engagement: You'll be the primary point of contact for our customers, providing them with expert advice and support through various channels.
  • Problem-Solving: You'll work closely with your team to resolve customer issues efficiently and effectively.
  • Training and Development: You'll have access to comprehensive training programs to help you develop your skills and knowledge.
  • Team Collaboration: You'll work closely with your team to achieve our goals and deliver exceptional results.

About the Role

This is a full-time position based in West Perth, near City West Train Station. You'll be working within our rotating roster, Monday – Friday, 7 am - 7 pm.

What We Offer

  • Competitive Salary: $65,000 - $80,000 per annum, depending on experience.
  • Benefits Package: Comprehensive health insurance, generous leave entitlements, and opportunities for professional development.
  • Work-Life Balance: A supportive work environment that encourages work-life balance.


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