Customer Service Experience Specialist
4 weeks ago
About Our Team
TSA Group is a leading provider of digital support services, and we're seeking an experienced customer service professional to join our team.
Job Summary
We're looking for someone with excellent communication skills and a passion for delivering top-notch customer service. In this role, you'll be working with our Tier 1 Digital Support team to provide world-class support to our customers.
Your Key Responsibilities
- Customer Engagement: You'll be the primary point of contact for our customers, providing them with expert advice and support through various channels.
- Problem-Solving: You'll work closely with your team to resolve customer issues efficiently and effectively.
- Training and Development: You'll have access to comprehensive training programs to help you develop your skills and knowledge.
- Team Collaboration: You'll work closely with your team to achieve our goals and deliver exceptional results.
About the Role
This is a full-time position based in West Perth, near City West Train Station. You'll be working within our rotating roster, Monday – Friday, 7 am - 7 pm.
What We Offer
- Competitive Salary: $65,000 - $80,000 per annum, depending on experience.
- Benefits Package: Comprehensive health insurance, generous leave entitlements, and opportunities for professional development.
- Work-Life Balance: A supportive work environment that encourages work-life balance.
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