Customer Experience Specialist
2 weeks ago
About Us
Carsales is an ASX Listed Technology company growing globally with Australian based executive team.
We are always looking for the best way to solve problems and open to hearing your ideas.
Our Offer
- 22 weeks paid parental leave for primary caregivers, including an extra five days of 'Leave Up Your Sleeve' upon return to work.
- Two weeks paid secondary caregivers leave, with the option to access two weeks of your sick/carers leave on top of this.
- Lots of training and development opportunities.
- We care about our employees' wellbeing and regularly offer lunchtime yoga, meditation and HIIT classes.
About You
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours.
- Motivation to grow authentic relationships to retain clients whilst exceeding KPIs.
- Demonstrate understanding and expertise to manage enquiries through to resolution, liaising with multiple stakeholders both internal and external.
Your Role
- Share expertise to provide exceptional customer support and assistance across multiple channels, such as phone, email, web and live chat.
- Collaborate in a fast-paced environment, answering inbound customer service queries (voice and digital).
- Develop and support solutions with the day-to-day operations within the tyres business.
Salary Information
$85,000 - $105,000 per annum, depending on experience.
Why Work With Us?
We have incredible talent in carsales that you will learn from. Our seamless eCommerce network links all the big tyre brands with the largest tyre fitment network in Australia.
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