Digital Support Specialist

14 hours ago


Perth, Western Australia TSA Group Full time

At TSA Group, we are committed to delivering exceptional customer experiences. We are seeking a highly skilled Digital Support Specialist to join our Tier 1 Digital Support team in Perth.

About the Role

This full-time position offers a competitive salary of AU$65,000 - AU$75,000 per annum, depending on experience and qualifications. As a Digital Support Specialist, you will play a crucial role in helping customers find the information they need through self-service portals.

You will be responsible for building genuine connections with customers, empathizing with their needs, and delivering top-notch service in every interaction. Your creative problem-solving skills and ability to navigate different systems will enable you to handle challenges effectively.

To succeed in this role, you must have integrity, be tech-savvy, driven, resilient, and have a big heart. You will work within our rotating roster, Monday – Friday, 7 am - 7 pm, and be located at our office near City West Train Station.

What We're Looking For
  • Integrity: Be respectful, open, honest, and authentic.
  • Tech-Savvy and Smooth Talker: Navigate different systems easily and communicate effectively.
  • Driven and Resilient: Take on challenges and bounce back stronger.
  • Big Heart: Care deeply about making a positive impact on people's lives.
Why Work with Us?

We offer a unique culture that's all about growth, recognition, and fun. Our employees enjoy great training, career growth opportunities, flexible schedules, and awesome perks. If you're passionate about delivering exceptional customer experiences and making a positive impact, apply now to join our team


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