Customer Experience Specialist

2 days ago


Perth, Western Australia Marriott Full time
Customer Experience Specialist - Aloft Hotels

Aloft provides a space where style meets substance, and vibrant social scenes come alive. As a Customer Experience Specialist, you'll thrive in our open-thinking environment, expressing yourself freely while delivering exceptional guest experiences.

About Us

We're not your typical hotel – we're a hub for connection, modern design, and personality. Our guests are travelers, locals, and everyone in between, all looking for a place to launch and land their adventures. We're seeking confident self-expressers who aren't afraid to draw outside the lines and connect with others on a deeper level.

Your Role
  • Assist guests through the check-in and departure process, providing personalized service and making their stay unforgettable.
  • Handle general enquiries, showcasing your expertise and dedication to service excellence.
  • Become an expert on the hotel and its surroundings, always ready to exceed guest expectations and provide insider knowledge.
Requirements
  • Experience with OPERA property management system or similar platforms.
  • Relevant experience in a similar customer-facing role.
  • Working rights in Australia.
  • A strong desire to escalate your career and take on new challenges.
  • The ability to work independently and as part of a fast-paced team.
What We Offer
  • Exclusive staff discounts on food and beverage, hotel rooms, and other Marriott International properties.
  • An opportunity to grow and develop with internationally recognized training programs and unlimited strategic development opportunities.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • The chance to receive Employee Referral Incentives and get paid for working with your friend.
  • A workplace that values equality, diversity, and inclusiveness, and is committed to non-discrimination on any protected basis.

$55,000 - $65,000 per annum, depending on experience, plus benefits and bonuses.



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