Customer Experience Specialist

3 days ago


Perth, Western Australia TSA Group Full time

Job Overview

TSA Group is seeking a talented Customer Service Agent to join our Tier 1 Digital Support team in West Perth, Western Australia.

About the Role

This full-time position offers comprehensive training and the opportunity to work with everyday Australians through essential payments and services. As a Customer Service Officer, you will be part of a supportive environment where you can utilize self-service portals to assist customers and forge authentic connections with each interaction.

Key Responsibilities

  • Represent Services Australia within our Tier 1 Digital Support team
  • Deliver exceptional care and service in every interaction, leaving customers satisfied and smiling
  • Show empathy and support, particularly for our most vulnerable customers, making a meaningful impact in their lives
  • Tackle challenges with creativity and a solution-oriented mindset, ensuring a seamless experience for our customers
  • Forge authentic connections with each interaction, ensuring every customer feels valued and heard

Required Skills and Qualifications

  • Integrity is key: Respectful, Open, Honest, and keeping it real
  • Smooth Talker and Tech-Savvy: Navigate a variety of different systems with ease and communicate effectively
  • Driven, Engaging, and Resilient: Rise to challenges and bounce back stronger
  • Big Heart for Customers: Genuinely care about making a positive impact on people's lives

Salary and Benefits

The estimated salary for this role is around $65,000 - $80,000 per annum, depending on experience. You will also have access to a comprehensive training program, a supportive work environment, and opportunities for growth and development.

Location and Availability

This is a full-time role based at our office at 31 Troode St. West Perth, West Australia near City West Train Station. You will be required to work a rotating roster, Monday – Friday, 7 am - 7 pm.



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