Success Oriented Customer Liaison

7 days ago

Melbourne, Victoria, Australia beBeeManager Full time $85,000 - $110,000
Job Title:

Customer Success Manager

Description:

This role involves serving as a named resource and partner for customer organizations. You will be a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers.

Key Responsibilities:
  • Serve as the single point of customer accountability responsible for orchestration of all deliverables, experience, and renewal, and expansion.
  • Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations.
  • Help customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of services as required, providing timely, proactive feature guidance, and acting as an advisor for adoption of new features and identifying potential challenges and risks.
  • Communicate the value of this role to ensure all collaborators understand it so that customers continue to renew.
Requirements:
  • Australian Citizenship is mandatory to work with Australia's Federal Government. Further security clearance may be required in future.
  • Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization.
  • Skills for both analyzing technical concepts and translating them into business terms and mapping business requirements into technical features.
  • Ability to explain complex technical concepts in business-friendly terms to customers and explain customer needs to internal partners.
  • Knowledge of software development process and design methodologies.
Preferred Requirements:
  • Experience with Government customers.
  • Experience with Salesforce Core clouds, and/or a relevant platforms.
  • Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud).
  • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Work Environment:

A minimum of 3 days in office/on client site is required as part of our return to office model to encourage deep team and customer collaboration.

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