Customer Service Liaison

3 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $70,000
Job Opportunity: Customer Service Liaison

We are seeking a highly skilled and empathetic individual to represent our clients in delivering exceptional customer service.

The successful candidate will be responsible for responding to inbound telephony and email inquiries regarding supports and services associated with our client's public service.

To excel in this role, you will require strong communication and problem-solving skills, as well as the ability to navigate complex operating procedures and knowledge articles to provide timely and accurate information to customers.

  • You will summarise customers' interactions in writing in our operating system and database.

As part of our comprehensive training & development program, you'll receive support from a team of trainers, coaches, and team leaders to equip you with the necessary skills and confidence to handle enquires successfully.

Benefits of Working with Us
  • 100% remote work option or the potential to work from our contact centre (VIC)
  • Access to our extensive benefits programme, including discounts and rewards
  • A friendly and diverse team with inclusivity and care at the heart of everything we do
  • Access to our 24/7 Employee Assistance Programme


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