Enterprise Desktop Support Specialist

4 days ago

Brisbane, Queensland, Australia beBeeDesktop Full time $90,000 - $120,000

We are seeking a committed professional to provide exceptional desktop support and tackle technical challenges.

Key Responsibilities:
  • Provide frontline desktop support to end-users, troubleshooting hardware and software issues efficiently.
  • Use ticketing systems to track user requests and issues, ensuring timely resolution and communication.
  • Collaborate with other IT professionals to diagnose and repair network and connectivity issues promptly.
  • Maintain hardware and software inventories, ensuring up-to-date records of all IT assets.
  • Assist in deploying new workstations and peripherals, ensuring proper configuration and user readiness.
  • Support the SCCM environment for deploying applications, updates, and maintaining configurations.
Requirements:
  • Troubleshooting skills to diagnose and resolve hardware and software issues efficiently and effectively.
  • Proficiency in desktop support tasks, ensuring end-users experience minimal downtime and maximum productivity.
  • Experience in IT support, providing exceptional customer service to resolve technical challenges promptly.
  • Technical support knowledge to address and solve diverse issues across various platforms and environments.
  • Laptop support skills to maintain, repair, and optimize laptop performance for enterprise users.
  • Expertise in using ticketing tools to manage, track, and resolve user issues systematically and efficiently.
  • Strong computer hardware troubleshooting capabilities to maintain optimal system functionality and uptime.

The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

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