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Brisbane, Queensland, Australia Marriott Full time{"h1": "Reservations Agent Role at The Westin Brisbane", "p": "As a Reservations Agent at The Westin Brisbane, you will be responsible for handling reservations, inquiries, and follow-ups, promoting hotel services, and working closely with the Reservations team. This role offers the opportunity to take your career to the next level, working with a dynamic...
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Reservations Coordinator
2 months ago
This is a key position within our organization, responsible for providing exceptional customer service to our clients and ensuring the smooth operation of our Stayover villages.
Key Responsibilities- Accommodation Reservations Management: Manage room allocations and ensure accurate reporting to Site Managers.
- Customer Service Delivery: Provide complete service delivery to all customer and client inquiries to ensure customer satisfaction.
- Problem Solving: Work with customers to actively problem solve issues to provide exceptional service and minimize disputes.
- Reporting: Compile various daily, weekly, and monthly reports to support the efficient operation of the villages.
- Communication: Achieve clear communication channels between our client and both Stayover and our service providers.
- Administrative Support: Provide administrative support to the Stayover Reservations Manager.
- Continuous Improvement: Participate in Ausco Modular's continuous improvement program and assist in raising and actioning opportunities for continuous improvement.
- Certificate/Diploma in Administration/Hospitality: Preferred but not essential.
- Customer Service Experience: Minimum 2 years working in customer service or administration within the hospitality, hotel, or mining/resources industries.
- Reservations or Booking Experience: Desirable but not essential.
- Microsoft Office Skills: Intermediate level required.
- Time Management: Strong time management skills to meet reporting deadlines.
- Drive and Tenacity: Strong drive and tenacity to succeed and achieve goals.
- Customer Service Standards: Committed to maintaining customer service standards and building positive and trusting relationships with clients.
- Flexibility: Self-driven to work from home 2 days per week.
- Attention to Detail: Strong attention to detail and verbal and written communication skills.
- Problem-Solving Skills: Excellent problem-solving skills to come up with solutions easily.
