Reservations Coordinator
2 weeks ago
Job Summary:
We are seeking a highly skilled and detail-oriented Reservations Agent to join our team at The Westin Brisbane. As a key member of our reservations team, you will be responsible for handling and processing reservations, inquiries, and pre-arrival checks. Your excellent communication skills and passion for delivering exceptional customer service will make you a valuable asset to our hotel.
Key Responsibilities:
- Process and manage reservations, including room assignments and special requests
- Respond to guest inquiries and resolve any issues in a timely and professional manner
- Conduct pre-arrival checks to ensure accurate room assignments and special requests
- Collaborate with the reservations team to achieve sales and revenue targets
- Promote hotel services and amenities to guests
Requirements:
- Previous experience in a reservations or customer service role
- Working knowledge of hotel management systems, such as Opera
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
About Us:
The Westin Brisbane is a luxury hotel located in the heart of the city, offering stunning views and exceptional service. As a member of the Marriott International team, you will have access to a range of benefits and opportunities for career growth and development.
What We Offer:
- A competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- Access to exclusive employee discounts and perks
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
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