Reservations Coordinator

2 weeks ago


Brisbane, Queensland, Australia Marriott Full time
Job Title: Reservations Agent

Job Summary:

We are seeking a highly skilled and detail-oriented Reservations Agent to join our team at The Westin Brisbane. As a key member of our reservations team, you will be responsible for handling and processing reservations, inquiries, and pre-arrival checks. Your excellent communication skills and passion for delivering exceptional customer service will make you a valuable asset to our hotel.

Key Responsibilities:

  • Process and manage reservations, including room assignments and special requests
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Conduct pre-arrival checks to ensure accurate room assignments and special requests
  • Collaborate with the reservations team to achieve sales and revenue targets
  • Promote hotel services and amenities to guests

Requirements:

  • Previous experience in a reservations or customer service role
  • Working knowledge of hotel management systems, such as Opera
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines

About Us:

The Westin Brisbane is a luxury hotel located in the heart of the city, offering stunning views and exceptional service. As a member of the Marriott International team, you will have access to a range of benefits and opportunities for career growth and development.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Access to exclusive employee discounts and perks

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.



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