Reservations Coordinator

1 month ago


Brisbane, Queensland, Australia Howard Smith Wharves Full time
About Us

Howard Smith Wharves is a vibrant dining and entertainment destination that brings together a diverse range of food, music, and community.

Job Summary

We are seeking a highly organized and customer-focused Reservations Coordinator to join our team. As a key member of our hospitality team, you will be responsible for coordinating inbound bookings, providing exceptional customer service, and working closely with our kitchen and operations teams.

Key Responsibilities
  • Answer and direct inbound calls in a friendly and professional manner
  • Maintain venue email inboxes and respond to customer inquiries
  • Coordinate reservations for our precinct, including large bookings and dietary requirements
  • Provide solution-driven customer service and resolve any issues that may arise
  • Liaise with the kitchen and operations teams to ensure seamless execution of bookings
  • Pass on guest feedback to relevant departments and collate feedback for management
  • Prepare reports on bookings as required
  • Upsell our products, venues, and property to enhance the customer experience
Requirements
  • Previous experience in hospitality is highly desirable
  • Availability to work weekends and after-hours is required
  • Ability to handle confidential information
  • Experience working in a fast-paced environment
  • Engaging personal presence with outstanding verbal communication skills
  • Strong attention to detail and organizational skills
  • Confidential and effective communication skills
What We Offer
  • Development opportunities and career pathways
  • 50% team discount precinct-wide
  • Wellbeing initiatives, including team yoga, run club, mindfulness sessions, and access to independent confidential counselling services
  • Team recognition rewards


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