Reservations Coordinator
1 month ago
Howard Smith Wharves is a vibrant dining and entertainment destination that brings together a diverse range of food, music, and community.
Job SummaryWe are seeking a highly organized and customer-focused Reservations Coordinator to join our team. As a key member of our hospitality team, you will be responsible for coordinating inbound bookings, providing exceptional customer service, and working closely with our kitchen and operations teams.
Key Responsibilities- Answer and direct inbound calls in a friendly and professional manner
- Maintain venue email inboxes and respond to customer inquiries
- Coordinate reservations for our precinct, including large bookings and dietary requirements
- Provide solution-driven customer service and resolve any issues that may arise
- Liaise with the kitchen and operations teams to ensure seamless execution of bookings
- Pass on guest feedback to relevant departments and collate feedback for management
- Prepare reports on bookings as required
- Upsell our products, venues, and property to enhance the customer experience
- Previous experience in hospitality is highly desirable
- Availability to work weekends and after-hours is required
- Ability to handle confidential information
- Experience working in a fast-paced environment
- Engaging personal presence with outstanding verbal communication skills
- Strong attention to detail and organizational skills
- Confidential and effective communication skills
- Development opportunities and career pathways
- 50% team discount precinct-wide
- Wellbeing initiatives, including team yoga, run club, mindfulness sessions, and access to independent confidential counselling services
- Team recognition rewards
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